Consumer Policy and Enforcement Adviser - London, United Kingdom - Civil Aviation Authority

Civil Aviation Authority
Civil Aviation Authority
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Date:22 May 2024


Location:
London, GB


Company:
Civil Aviation Authority


Salary:
£28,119 up to £37,492 per annum dependent upon experience**
Contract Type: Permanent, Full-time

Security Level:
CTC
We are the UK's aviation and aerospace regulator and recognised as a world leader in its field.

Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.


The Role
We are looking for a Consumer Policy and Enforcement Adviser to join our Consumer Protection Team.

This team is responsible for delivering against the CAA's Strategic Plan commitments to ensure routine compliance with consumer protection law in the aviation and travel sectors, including passenger rights during flight delays and cancellations as well as access to air travel for disabled people.


The role of the Consumer Policy and Enforcement Adviser is to assist the Manager, Consumer Policy and Enforcement to manage the CAA's airport accessibility framework and to assist in the delivery of other individual compliance and enforcement projects through the contribution of technical knowledge, experience, research, and analysis.

This role involves regular travel across the UK.


Core Accountabilities

  • Help manage the CAA's airport accessibility framework, working with airports to help them to meet their obligations under CAA guidance.
  • Collect and analyse monthly data from airports on accessibility performance.
  • Carry out onsite audits of the assistance service at UK airports.
  • Assist in drafting publication of the CAA's annual airport accessibility report.
  • Arrange publication of the CAA's annual airport accessibility report.
  • Lead accessibility audits of smaller UK airports and assist colleagues on audits of larges UK airports.
  • Assist in individual compliance and enforcement cases through identifying the relevant breaches of consumer protection law, presenting to colleagues sound legal analysis and evidence of consumer harm in written and verbal form.
  • Draft letters to stakeholders in response to queries about CAA policy and enforcement in regard to airport accessibility.
  • Evaluate the effectiveness of solutions for compliance put forward by businesses and ensure that the business meets its commitments to comply.
  • Develop and maintain effective relationships and partnerships with other CAA teams dealing with consumer issues so that the CAA has a joinedup approach.
  • Build and maintain effective partnerships with colleagues in industry, government, and other relevant enforcement bodies.

About You

  • We are looking for someone who is enthusiastic about consumer issues and the impact that the CAA can have in improving the consumer experience in aviation.
  • You will be Graduate level educated or equivalent or have experience relevant to the role (for example acquired at an airline or other aviation organisation or in a consumer protection setting elsewhere).
  • You will be an excellent communicator and you will be able to bring together arguments and analysis clearly and robustly and convey these in a way that engages stakeholders and CAA colleagues.
  • You will be able to identify and analyse issues that affect consumers and identify practical ways of resolving them.
  • You will be able to work independently, managing and drawing upon the work of others, and to work effectively with external stakeholders.
  • You will be able to understand the behaviour of consumers and the practical realities of commercial airports, airlines, and other service providers.
  • You will have experience of compiling and analysing data, report writing, and good IT skills, in particular MS Word and Excel.

What Can We Offer You?


We can provide you with experience of a regulatory role which allows you to make a real difference to air passengers' experience at U.K.

airports.

This is a varied role, which includes some travel and practical inspections of airports but is also office-based, offering opportunities to help develop CAA policy in this area.

Additionally, you will work with a variety of stakeholders, building relationships and enjoying working with industry to improve the passenger experience.

You will work within a small, friendly Accessibility team but be part of a wider Consumer Protection Team, offering you the chance to use the skills and experience you will gain to develop a career either within the CAA or in other regulatory consumer protection roles.


Additional Information
For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.


To be vetted we will usually expect a reasonable period of residency in the UK so that meaningful checks can be undertaken.

For this role th
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