Customer Solutions Key Account Support - Bromborough, United Kingdom - Baker and Baker Products Ltd

Baker and Baker Products Ltd

Verified Company

Bromborough, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Baker & Baker, with manufacturing and distribution facilities across Europe, is a global provider of a wide range of bakery products for retail and foodservice markets as well as artisan and industrial bakeries.

One of the largest bakery manufacturers in the world, Baker & Baker provides specialized finished products like cakes, donuts, and more.

B&B's mosaic of heritage bakery brands includes some of the industry's most trusted names:
Brill, Meister Marken, Westco, Multifoods and Waldkorn.

PURPOSE OF THE JOB

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To provide and adapt a customer service function that reflects and supports the company's current and future requirements.

Escalating any major issues to that occur on a day to day basis to Customer Solutions Team Lead

RESULT AREAS

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KAS for aligned accounts and smaller accounts

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Deputise Export/KAS during holiday and short absences

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Represent B&B (United Kingdom) customer service with our distribution partners

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Manage order inbox and central telephone line

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Process manual orders within agreed lead times

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First escalation point for customers

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Building strong relationships with customers both internal & external

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Solve customer/service issues and problems in a highly professional manner and using sound judgement

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Monitoring sales order processing for Key Accounts ensuring MOQ and lead times are followed

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Managing and communicating daily SC issues resulting in shortages and monitoring weekly performance & orders - working closely with our manufacturing sites

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Providing accurate information to forward to market channels and third parties ie. Potential new business, special instructions etc.

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Attending customer team meetings

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Issue standard documents in terms of communication between customers & Quality + C+D

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Assisting in the preparation of customer events Samples etc

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Monitor and react to customer ordering patterns re forecast

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Analysing information from customer web based Portals

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Responsible for preparation of new customers. Monitoring all correct information is uploaded for first ordering processing Non KA

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Managing product availability - following correct procedure in the event of stock shortages to minimise effect to customer service

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Balancing customer service KPI's to meet customers' expectations and our own service standard

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Cover all aspect of CS during absence and holiday.

Key Performance Indicators
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Departmental service level

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UK Service Level

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OT delivery of reports

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Order accuracy

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Special Deliveries

KNOWLEDGE, SKILLS & EXPERIENCE

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Experience of working in a customer service environment

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Excellent communication skills, with the ability to deal at different levels

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Excellent organisational and administration skills

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To be able to cope with increased workload, under pressure and to prioritise

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All Microsoft systems, especially excel (formulas & external data)

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SAP

Pay:
Up to £34,732.00 per year

Benefits

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