Receptionist/administrator - Birmingham, United Kingdom - The Refugee and Migrant Centre Ltd

The Refugee and Migrant Centre Ltd

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us

The Refugee and Migrant Centre (RMC) is an established, multi award winning charity that provides a safe, welcoming environment to thousands of refugees and migrants living in the Black Country and Birmingham.

Our highly skilled and diverse staff team provide a broad range of services including advice and support on immigration (OISC regulated level 1, 2 & 3), employment, welfare, education, ESOL, housing, homelessness, destitution, citizenship, health and wellbeing.

RMC have been assisting beneficiaries to access and sustain appropriate accommodation and improve their housing and living conditions for nearly two decades.

RMC also deals with many aspects of homelessness, destitution, rough sleeping,exploitation,etc.

Purpose of the Job:

Why work for us
Our culture is what makes us unique. We encourage an open, honest working environment where people are valued.

We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes.

Due to recent expansion we are looking to recruit for the following role:

What you'll be doing:

Purpose and Scope of the Role

To be the first point of contact on reception for all clients and visitors to RMC
Taking and directing calls
Completing administrative tasks like filing and delivering and accepting mail
Scanning files on to the database
Cleaning, organising, and maintaining the reception area
Keeping basic office supplies like pens stocked and accessible to visitors
Ordering supplies for the rest of the office
Signing in visitors and supplying them visitor's badges and health and safety information
Setting up meeting facilities
Arranging for catering for meetings and daily office use
Greeting visitors to the facility warmly and offering them help immediately
Providing customer support
Answering questions about products or services offered at the business
Answering questions about office hours and who is in the office at any given time
Interacting with other departments such as Information Technology (IT) when someone needs more technical assistance
Scheduling appointments and meeting times
Maintaining front door security and reporting any suspicious activity
Putting through sales and/or assisting clients making orders
Representing the business with a positive attitude and professional appearance
Engaging in public relations and marketing to a minor degree
Support the Casework Team Managers within the business with coordination of operational reports, administrative work and statistics.
Be proficient in all aspects of IT and Office Management.

The post holder must be able to plan and prioritise a varied workload, exercising appropriate judgement and responding promptly and appropriately to all enquiries.

The post holder will be required to handle information of a confidential nature and must observe the highest standards of professionalism, discretion and confidentiality.

A DBS check will be carried out for this post.

Flexibility

Person Specification

Experience and Skills

Essential
Experience in a similar role

A proven high standard of communication skills, including written, oral, presentational and interpersonal skills

Desirable
Educated to A level or equivalent.

Essential
Experience of dealing with difficult clients/ customers

Experience of working in a busy reception area

Strong organisational skills

Excellent attention to detail

Strong planning, organizational, and time management skills

Commitment to equality and diversity

Essential
An ability to self-motivate and work independently.

Experience of working in a multicultural environment and sensitivity towards other cultures.

A proven record of teamwork and flexibility

What's in it for you?

A competitive salary
21 days holiday which increases with service
Company matched pension, employee assistance programme, health and wellness support, mental health support
Training and opportunities for advancement

What we hope you'll do next:

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.

We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Salary:
£19,500.00-£21,000.00 per year

Benefits: