Business Care Partner - Northampton, United Kingdom - Stanley Black & Decker

Stanley Black & Decker

Verified Company

Northampton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Responsibilities

Contribute to team KPI's
Achieves individual performance objectives
Accuracy and visibility of all data relating to Dispute Management is maintained
Build relationships with customers both internal and external within area of responsibility
Ability to prioritise, manage workload and multitask
Ensure that all new starters, permanent or temporary receive training/induction as required
Ensure that the Business Care Team are up to date with all training requirements for Dispute Resolution Process
Assist with any Dispute Resolution Testing Requirements
Keep all Dispute Resolution Trackers up to date and distributed to relevant teams
Drive timely resolution of all disputes and assist Local Business Care Partners as required
Work closely with Poznan Team and ensure CFIN Partners are working alongside local Business Care Team
Drive Root Cause Analysis of Key Dispute Issues and make recommendations and drive process improvement

Skills and Experience

12 years customer service experience as a minimum (Essential)
Numerate with a high working knowledge of excel spreadsheets (Essential)
Attention to Detail
Problem solving
, analytical skills and methodical thinking
Able to follow detailed processes
PC literate and competent data entry skills
SAP experience (Desirable)
Excellent English written and verbal communication skills
Team player with excellent time management skills
Passionate to deliver great Customer Service
Excellent Interpersonal skills, ability to communicate to all levels

Qualifications

Intermediate /Advanced Excel (Essential)
GCSE English and Maths minimum grade C, or equivalent (Essential)

We Don't Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe.

Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker.

Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history.

Come build with us and take your career to new heights.

Who We Are
We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative.

We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet.

We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks
You'll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You'll Also Get

Career Opportunity:
Career paths aren't linear here.

Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:

Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.

Purpose-Driven Company:

You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.