Complaints Handler - Northamptonshire, United Kingdom - Recruitment Agenda

Recruitment Agenda

Verified Company

Northamptonshire, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Working to strict company polices and procedures this position will see you handling both internal and external complaints and ensure cases are managed in a timely and professional manner.

You will be responsible for the day to day coordination of complaints against the organisation and will analyse and investigate in line company and regulatory policies and procedures.

You will build detailed cases, analysing all evidence and work closely with the head of legal to ensure issues are resolved and recommendations to ensure future complaints are minimized.

To be successful in the role you will need:

Excellent analytical and investigative skills
A good background in complaint management
Attention to detail with excellent written and verbal communication skills
Be a genuine team player, able to work with all members of staff and external partners
Ability to handle pressure and work to strict deadlines
A legal based qualification would be an advantage

The role is a full time position and will be office based. There may be some travel required so a valid driving licence and access to a vehicle would be ideal.