Telephony Specialist - Leeds, United Kingdom - 1st Locate Uk Ltd

1st Locate Uk Ltd

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Telephony Specialist
First Locate has been in business as a leading Debt Management business for over two decades

Our mission is simple:
"Helping our clients' efficiently manage their customers by providing high quality investigative and debt recovery specialists who deliver innovative and market-leading services"

Our mission is underwritten by our core values.

We expect all our existing and potential new employees to live and breathe our values to help contribute to our company success and your own personal success.

Core Values

Respect
Accountability
Courage
Resilience

We have three sites. Leeds - Millennium Square fabulous for the bars and restaurants and socialising after work.

Our main Leeds site is Colton which is 4 miles to the east of Leeds city centre and is close to the A63 dual carriageway and M1 motorway.

Our seaside offices are in the historic town of Scarborough with its beautiful beaches and its castle perched high on the cliffs.

Why choose First Locate?
As an "Investor in people" employer, your wellbeing is our top priority. Including perks such as.

Refer a friend incentive
Monthly team incentives
Employee of the month rewards
Extra mile awards
Employee contribution pension

Quarterly bonus scheme

Performance related
21 days holiday, which increases with length of service + 8 Bank Holidays
Onsite ACCPH accredited councillor
Simply Health Rewards Package
Cash back on Optical, Dental, Physiotherapy, Prescription charges and much more. This also includes My Wellbeing Service where you can speak to a GP, Counselling Service, discounted Gym Membership and much more.
Onsite Car Parking

The Roles and Responsibilities of a Telephony Specialist

Onboarding new clients onto Genius
Help Desk Management (JIRA) Telephony Faults
Actioning enhancement/changes to existing Telephony
Owner of all legacy/existing telephony lines, clearly documented
System Setup (Campaigns) for Pilots
Building Dashboards for Operational Configuration
Reporting Changes (Clearly Documented and Ticket Raised, Approved by Senior Operations Managers.

As part of our commitment to information security and our ISO 27001 accreditation, please note that upon acceptance of an employment, you will undergo pre-employment checks including criminal record (DBS), employment & references as well as verification of Right to Work in the UK"

Contact:
Gabriella Floris

Landline:

Job Types:
Full-time, Part-time, Permanent

Part-time hours: 35 per week

Salary:
From £22,000.00 per year

Benefits: