Customer Support Coordinator - Lowestoft, United Kingdom - Papworth Trust

Papworth Trust

Verified Company

Lowestoft, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Support Co Ordinator - Lowestoft

Circa £23,500k per annum
37.5 hours per week

Papworth Trust is a leading disability charity with over 100 years' experience of championing equality, providing choice and promoting independence.

Do you have the dedication and compassion to work for a company that to support people with disabilities to live the life they choose?

Are you looking to take your career in Social Care to the next stage?
We have a fantastic opportunity for a full time Customer Support Co-ordinator.

This is the perfect role for an existing Care Co-ordinator, Care Supervisor or a Care Assistant looking to progress their career.

You will also need to be confident and motivated in your approach, and have excellent administrative and organisational skills.

Key description of the role:

Responsible for completing all customers monthly, quarterly and yearly audits in line with governance and compliance policy and procedure. This will involve visiting all services.
Uploading documents that are relevant
Sort and organise customer files on share point and in their homes.
Support the Deputy Manager and Service Lead with any paper work role regarding the customer.
Reviewing and updating support plans to support the Service Lead
Taking minutes for customer meetings and ensuring outcomes are typed up.
Supporting the Care Coordinator with timesheets and Rota's when needed.

Key skills required:

Be computer literate and have good office skills
Have excellent customer service and telephone skills
Have an empathetic and a caring nature
Be well organised and can work calmly under pressure
Have experience of working in Care setting
Be a people person with good communication skills
Be a team player
Support with other tasks required to meet the needs of the business.

This is a Hybrid position, with the expectations of a mix of working in the office, out in the services and from home.

Papworth Trust are an equal opportunity employer

Charity Number:
211234

Job Types:
Full-time, Permanent

Salary:
£23,500.00 per year

Benefits: