Customer Service Executive - Wolverhampton, United Kingdom - Wolverhampton Commercial

Wolverhampton Commercial

Verified Company

Wolverhampton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Executive

Wolverhampton

Permanent

8:45am - 4:45pm, Monday to Friday

£23,000 per annum
Do you have experience in Customer Services in an office environment? Do you enjoy finding a resolution for a customer? We may have the job for you

Due to a period of growth, my client based in the Wolverhampton area are now looking to expand their team with experienced Customer Service Executives.

You will be joining a busy department, where all team members play a key role in delivering an excellentservice to their customers.

Duties and responsibilities:

Ensuring customer information is accurate and up to date
Offer excellent customer service and build relationships with customers
Responding to queries and complaints following company procedure
Responding effectively to customer queries
Logging details into company database
On occasion chasing outstanding balances from customers
Adhering to tight deadlines
Administering all paperwork following company guidelines
Previous experience in a customer service role is essential
Business to customer service experience is beneficial
Must have excellent communication skills and be comfortable in handling sensitive situations
Complaint handling experience is highly advantageous
Debt collection or negotiation experience is highly advantageous
Must be able to follow a process and carry this out on a daily basis