Maintenance Controller X 10 - Birmingham, United Kingdom - Holman
Description
We have an exciting opportunity that has arisen for
10 x Maintenance Controllers to join our growing contact centre here at Holman UK.
You'll need to come into our new
Birmingham offices, near the
NEC for at least 5 days a week for the
first 3 months, before we move over to a permanent hybrid model of
Tues-Thurs in the office, so please bear this in mind when applying.
permanent opportunity and we would be offering a
competitive salary based on your experience.
Key Responsibilities will include:
- The core responsibilities of the role are to ensure costs are managed effectively, vehicle availability is maximized, and customers are provided with exceptional service
This primarily involves:
- managing authorisation requests promptly and efficiently, validating work is necessary and correct pricing and labour times are applied, challenging vendors appropriately and highly accurate input of all appropriate information into ARI systems to the extent determined by the business.
- Controlling downtime effectively, conducting quality work progression activity and updating systems clearly and accurately.
- Engaging with customers appropriately in relation to authorisation activities and determining the most cost effective solutions, and ensuring customers are updated appropriately on work progress.
Benefits include Group Personal Pension Plan, Death in Service insurance cover, 28 days annual holiday entitlement (including bank holidays), Critical illness insurance cover, Free tea, coffee, milk & sugar, Free parking, Childcare voucher programme, Free Breakdown cover (eligible employees - service related), Long Service Awards, Support for further education / employee development.
Please also be aware we do not provide sponsorship for any of our position advertised
We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.
Pay:
£30,000.00-£36,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- Onsite parking
- Referral programme
- Sick pay
- Work from home
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Experience:
Vehicle Maintenance: 1 year (required)
- HGV: 1 year (preferred)
Work Location:
Hybrid remote in Birmingham
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