Service Coordinator - Newtownabbey, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Newtownabbey, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Coordinator

An opportunity has arisen for a Service Coordinator, to join a leading supplier based in Newtownabbey.
This is a full-time, permanent position

Working hours: 37 hours Monday to Thursday 08:30 - 17:00 with a 30-minute lunch break

Friday 08:30 - 14:00 with a 30-minute lunch break

With a salary of £23,000 - £25,000 per annum

Job Purpose:

You will be responsible for co-ordinating the diary and all works associated with third party site service provision in support of Lead Engineer and General Manager with daily support to be provided with and to the wider team.

Essential Criteria:

Demonstrable previous experience within a similar role (2 years+ experience)
SAP experience is a distinct advantage
Health & Safety qualification preferable
Competent in the use of Microsoft Office Suite
Ability to manage and prioritise a busy workload while adhering to tight deadlines
Ability to work as part of a team as well as on your own initiative
Excellent communication skills, both written and verbal with the ability to communicate with stakeholders at all levels
Willingness to work additional hours

Main Duties and Responsibilities:

Assist the team in answering all inbound phone calls providing excellent customer service and support
Plan service schedule work for 4 service engineers including the diarizing and production of necessary paperwork to attend third party breakdowns and maintenance visits
Act as liaison between the service engineers and customers focussing on remedial works identified postservice
Act as direct contact with/to suppliers in reference to material sourcing required for field and inhouse servicerelated work maintaining proactive communication
Provide quotations, input, process, and complete service jobs ensuring good communication throughout the life cycle of the job
Supporting review of service provision and developing improvement strategies alongside colleagues
Plan and monitor engineer's progress on specific jobs, process their timesheets, and prepare accurate efficiency/invoicing reports for corporate on a weekly basis
Work with internal marketing to provide exciting content to help promote and develop our products and services
Provide backup cover to other key positions in the business to ensure daily continuity in the event of absence, holidays, etc
Adherence to all legal requirements, to the Company Quality and Environmental Management Systems (QMS/EMS), the H & S policy and it's procedures and actively participate in continuous health and safety compliance / improvement activities
Any other duties that are required