Collections Administrator - Brentwood, United Kingdom - Reed Business Support
Description
Reed are pleased to be supporting a niche financial services business in Central Essex who are currently in need of a
collections administrator to assist the Servicing Department in a variety of administrative tasks, in order to support the smooth running of the department.
Hybrid - 3 days in the office pw
Key responsibilities include but not limited to:
- To send correspondence to customers based on initial requests from the front line team.
- Liaise with our customers via written correspondence and strive to answer any queries they may have.
- Work towards deadlines for responding to customer enquiries and ensure that these are met.
- To identify and log any complaints, and escalate as appropriate in line with company complaints handling procedure
- Ensuring all relevant administration both external and internal is accurate and completed in a timely manner
- To manage daily incoming post, coordinate team calendar and mailbox
- To undertake Credit searches
- The jobholder will work principally on his/her own initiative, although in close liaison with the Team Leader, planning & organising daily workload, in order to meet all objectives, within specified time scales.
- Maintain and develop value adding relationships with both internal and external Servicing teams
Skills required:
- Highly literate, with excellent written communication skills
- Number literate
- Excellent organisational skills
- Good degree of accuracy with high attention to detail
- Ability to work independently or as part of a team
- Ability to prioritise workloads and meet deadlines
- Good knowledge of Microsoft Office including Excel
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