Customer Service/warehouse Assistant - Ilkeston, United Kingdom - Sterling Personnel
Description
Sterling Personnel are currently working alongside a specialist suppliers of innovative and quality packaging products, equipment and bespoke packaging solutions based in
Derbyshire (DE7).
Job Role:
Customer Service/Warehouse Assistant
Location:
Ilkeston, DE7
Hours:
Monday - Friday, 7:30am - 5pm
Salary:
DOE
Responsibilities:
- Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues
- Assist customers with product information, pricing, and order status
- Process orders, returns, and exchanges accurately and efficiently
- Maintain customer records and update information as needed
- Collaborate with other departments to ensure customer satisfaction
- Identify and escalate complex or unresolved issues to the appropriate team members
- Follow company policies and procedures to ensure consistent service delivery
Experience:
- Previous experience in a customer service role preferred
- Excellent communication skills, both verbal and written
- Strong problemsolving abilities and attention to detail
- Ability to multitask and prioritize tasks in a fastpaced environment
- Proficient in using customer service software, CRM systems, and Microsoft Office Suite
- Ability to remain calm and professional when dealing with difficult or irate customers
- Positive attitude and willingness to go above and beyond to meet customer needs
Job Types:
Full-time, Permanent
Salary:
From £12.00 per hour
Benefits:
- Company events
- Company pension
- Free parking
- Gym membership
- Onsite parking
Schedule:
- Day shift
- Monday to Friday
- No weekends
- Overtime
Experience:
- Customer service: 1 year (preferred)
- Warehouse: 1 year (preferred)
Work Location:
In person
Reference ID:
NBCS
More jobs from Sterling Personnel
-
Tool Room/general Maintenance
Keighley, United Kingdom - 1 week ago
-
Warehouse Operative
Shepton Mallet, United Kingdom - 1 week ago
-
Van Driver
Avonmouth, United Kingdom - 2 weeks ago
-
Driver's Mate
Winsford, United Kingdom - 1 day ago
-
Van Driver
Avonmouth, United Kingdom - 1 day ago
-
Forklift Counterbalance Driver
Leicester, United Kingdom - 1 week ago