Team Leader - London, United Kingdom - Dr Martens

Dr Martens

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Dr.

Martens' appeal to people who have their own individual style but share a united spirit - authentic characters who stand for something.

People who possess a proud sense of self - expression. People who are different.

And guess what? The exact same goes for everyone who works in our stores.

We're on the lookout for the fierce and confident. The authentic and diverse.

The individuals who want to be heard, who have a voice, and are ready to use it to share their love for Docs with a loyal and thriving movement of customers.

We want fire in your hearts and boots on your feet

We are looking new Team Leaders to join the management team across our London stores.

Supporting both the Store Manager & Assistant Store Manager, our Team Leaders are responsible for ensuring the customer experience is memorable for all the right reasons and act as service role models to the rest of the team.

You'll lead the team from the shopfloor with a coaching mentality and find innovative ways to keep the team engaged and energised.

This role would suit someone with a few years experience in retail who enthusiastic about building their career in retail management.

THE GIG

Aid the store management team in cultivating a great working environment within your store, always ensuring your teams wellbeing is at the heart of decision making
Assist in the execution day to day retail operations in store e.g. key holding, VM, stock/delivery, admin, housekeeping.
Sell Dr. Martens product by delivering an excellent experience, be a role model and brand ambassador & energise your team to drive sales to meet and exceed store KPI's.
Train and coach your team to deliver against store targets (sales revenue, inventory, mystery shop) and deliver consistently high levels of customer service.
Act as a bridge of communication between the Sales Assistants & Management team encouraging a culture of open feedback.
Maintain health & safety and security standards within the store.
With your expert knowledge, deal with more complex customer enquiries, go the extra mile to resolve to the satisfaction of your customers.
Take ownership
Be a trusted key holder opening and closing the store and assuming responsibility in the absence of your store manager.

WHAT'S IN IT FOR YOU?

Bonus incentives
Welcome pair of Docs
Free pair of Docs per season (SS/AW)
Market leading product discount
2 paid volunteer days per year
Generous Holiday Allowance
Pension contribution
Opportunities for growth
Access to the DM's online global community for recognition, communication and discounts from other brands within retail, hospitality and well being.
Access to our Employee Assistance Programme & Mental Health First Aiders

At Dr.

Martens, we are committed to creating an environment where we can all be proud to work and be our best.

Part of this commitment is being an equal opportunity employer.

All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.