Customer Success Administrator X3 - London, United Kingdom - Katie Bard (Angela Mortimer Plc)

Katie Bard (Angela Mortimer Plc)

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A global fintech company is looking for an Administrator to join the Customer Success team.

You will be joining a small team focused on problem solving and building relationships with the company's global array of clients.

This will often by in collaborationwith other teams within the company, including treasury, compliance, and sales, all working towards offering the best possible service to the demanding clientele.

The company in question operates in a very niche market, working with internationally-mobile teams, such as music acts, superyachts, film crews, and legal and audit teams, to offer real-time treasury management, multi-currency solutions and effective paymentservices.

The company has built up a large and impressive client base due to the quality of financial services and industry leading technology, with customer experience being at the centre.

This is a great opportunity for a graduate to join a prestigious company in a really exciting area of the industry.

The salary is £28,000 in addition to benefits, including private health insurance, gym membership, and monthly credits to spend on wellbeing.

You will be required at the start to come into the office, based in Central London, 5 days a week, although this is likely to turn hybrid once you've settled in and gone through the 4-6 weeks-worth of training on the inhouse software and procedures.

Responsibilities:

Be primarily responsible for officebased operational tasks such as card fulfilment, card orders/expiries, account opening, user permissions, and card payment disputes
Identify opportunities to improve our operational processes and efficiency
Identify opportunities to solve new problems for existing clients
Identify gaps in and help create selfservice content for our support site
Act as the first line of defence against financial crime, flagging concerns where appropriate

_ANGELA MORTIMER PLC ACT AS A RECRUITMENT BUSINESS FOR THIS ROLE** - IF YOU ARE ALREADY REGISTERED WITH ANGELA MORTIMER PLEASE CONTACT YOUR CONSULTANT_