Head of Admissions Operations - Stirling, United Kingdom - University of Stirling

University of Stirling

Verified Company

Stirling, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Post Details
Full time
Open ended

Interviews are expected to take place on Thursday 23 February 2023.

There is an expectation that work will be undertaken in the UK.

For the purposes of sponsorship, this is a role under SOC code 2317.

The Post

Post

The Admissions and Access team, which sits within the Communications, Marketing and Recruitment Directorate, provides a fully centralised, professional admissions service, responsive to customers and stakeholders.

We are committed to excellent service delivery by:

Providing an exceptional applicant experience to a high number of applicants each year and supporting two annual intakes for different modes of study including across: access; undergraduate; postgraduate taught; postgraduate research; study abroad; international exchange; CPD and flexible learning courses
Engaging and working in partnership with professional services and the academic community
Being responsive to the global marketplace and regulatory requirements

Description of Duties

Strategic Management _
Strategic development of offermaking, informed by competitor behaviour and sector changes, targeting high quality, high converting applicants
Employ new strategies to increase applicant engagement through each part of the admissions process, responsive to competitor admissions practices
Strategic development and enhancement of service standards, responsive to the global marketplace, regulatory requirements, and immigration compliance
Provide informed expert input to student number planning, influencing, and informing key business decisions
In collaboration with Planning, Recruitment and faculties, shape intake targets for regulated and unregulated student intakes
Provide insight, guidance, and recommendations on the impact of sectorwide changes, e.g., student number controls or changes in government policy
Strategic development of entry requirements to ensure optimum market position and supporting successful student outcomes
Work with Recruitment, Internationalisation and Partnerships teams to maximise routes for international students, including advanced entry and articulation
Strategic development and enhancement of admissions and access practices, delivering on the University's Outcome Agreement commitments
Business Operations_
Responsible for operational delivery of the admissions process for undergraduate and postgraduate programmes, research degrees, short courses, TNE (Transnational Education), study abroad and Access to Degree Studies programmes
Lead the operational delivery of contextual admissions to achieve University's widening participation ambitions
Responsible for managing the entire UCAS (Universities and Colleges Admissions Service) lifecycle and delivering successful Confirmation & Clearing
Responsible for ensuring service level agreements with partners or thirdparty providers are maintained
Responsible for admissions reporting and analysis, responsive to mandatory reporting requirements
Ensure training and development for teams to undertake fee status assessment, preCAS financial checks and CAS issuance
Ensure training and development for the verification of qualifications
Review endtoend preCAS processes and procedures and system automation
Work to promote nontraditional student routes and advanced entry, including articulation from college through promotion of Pathways and college articulation
Service Delivery_
Work in collaboration with key stakeholders to deliver an applicant experience which is customerfocussed and sector leading
Ensure teams provide responsive, highquality, accurate information, advice and guidance and to applicants, counsellors, and other stakeholders
Foster a strong culture of customer service within the team

For a full list of duties please see the attached Further Particulars.

Essential Criteria

Degree or equivalent experience
Substantial experience of working in a student recruitment and admissions environment, with a proven trackrecord of excellent service delivery and outcomes, responsive to customer needs and expectations
Ability to network and build meaningful relationships with senior internal and external stakeholders to maintain strong working partnerships
Excellent written communication and interpersonal skills, including the ability to synthesize, present and explain complex information clearly and accurately
Excellent analytical and numeracy skills, with the ability to present insightful analysis, to inform policy and strategic decisionmaking
Experience of providing positive leadership and management, which contributes to a collaborative and innovative working environment, and encourages high performance in others
Ability to research and solve problems using initiative and creativity, and identify practical and innovative solutions
Proven ability to think strategically, to prioritise effectively and to balance a demanding and vari