Customer Service Executive - Southampton, United Kingdom - CONNECTED L GROUP

CONNECTED L GROUP
CONNECTED L GROUP
Verified Company
Southampton, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences.


Duties:


  • Provide exceptional customer service and support to clients
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Upsell products and services to customers when appropriate
  • Communicate effectively with customers to understand their needs and provide appropriate solutions
  • Analyze customer accounts and provide accurate information and assistance
  • Perform data entry tasks to update customer records and maintain accurate documentation

Qualifications:


  • Strong communication skills, both verbal and written
  • Excellent phone etiquette and active listening skills
  • Ability to analyze customer needs and provide appropriate solutions
  • Proficient in data entry with a high level of accuracy

Job Types:
Full-time, Permanent


Salary:
From £23,887.26 per year


Benefits:


  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to Commute:

  • Southampton (preferred)

Work Location:
In person

Application deadline: 26/02/2024
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