Customer Service Advisor - Peterborough, United Kingdom - The One Group

The One Group
The One Group
Verified Company
Peterborough, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Job description
I am actively seeking an experienced Customer Service Advisor who can communicate with customers and internal departments when required.


The role will include:


  • Providing an effective support function
  • Ensuring communications with customers are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures
  • Work closely with other departments across the company
  • Responding to incoming communications from homeowners in accordance with company guidelines
  • Issuing works orders to maintenance operatives and subcontractors and monitoring progress through to completion
  • Carrying out general administration duties

What we need from you?

  • Previous Customer Care experience within a fast paced and busy environment
  • The ability to remain calm and focused in pressurised situations, with proactive problem solving skills
  • You must be IT literate, with a good working knowledge of Word, Excel and Outlook
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Job Types:
Permanent, Full-time


Salary:
£23,000.00-£28,000.00 per year


Job Types:
Full-time, Permanent


Salary:
£23,000.00-£27,000.00 per year


Benefits:


  • Company events
  • Company pension
  • Free parking
  • Onsite parking
  • Work from home

Flexible Language Requirement:

  • English not required

Schedule:

  • Day shift
  • Monday to Friday

Experience:


  • Customer service: 1 year (preferred)

Work Location:
In person
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