Central Claims Administator - Kidderminster, United Kingdom - Gemini Accident Repair Centres

Gemini Accident Repair Centres

Verified Company

Kidderminster, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you a dynamic and motivated individual? Gemini Accident Repair Centres is seeking an energetic professional to join our Central Claims Customer Service team.

Key Responsibilities:

To act as the first point of contact to new customers and support the Gemini Group by managing work volume and deploying jobs to the appropriate Bodyshop, dealing with queries from insurances companies and other relevant parties and making sure the different management systems we use are updated.

Main tasks

Make the initial call to new customer and book them in with the appropriate site.
Triage jobs, to ensure they are being dealt with correctly and within the Service Level Agreements set out by our work providers.
Keep the management system updated and make sure that notes and dates are filled in correctly.
Use knowledge of postcodes/areas and other tools to make the correct decision and reduce travel time when deploying a new job to a site.
Understand and use any data provided by internal reports to manage workflow within the group and ensure targets are being met.
Support team members to effectively manage the day to day workload.
Ensure GDPR is being adhered to when speaking to customers, insurance companies and partners.