Payments Officer - Glasgow, United Kingdom - Barclays

Barclays
Barclays
Verified Company
Glasgow, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Payments Officer

Glasgow


As a Barclays Payments Officer, you will work within Global Payments, which is a utility service that provides payments processing, monitoring, analysis, and investigation services across the Barclays group.

You will process transactions adhering to quality control disciplines and procedures, and establish effective and efficient processes for the business, including referrals by operatives and customers both within and outside of the department.


Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us.

We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.


What will you be doing?:


  • Identifying, analyzing, and resolving/implementing processing issues to prevent reoccurrence, reducing loss to the business
  • Providing support and cover in terms of process management to other analysts as required ensuring effective team working across the operation as required
  • Maintaining and developing up to date process and systems knowledge
  • Resolving contentious customer enquiries ensuring good customer service is maintained, escalating where appropriate
  • Promoting and continually supporting Barclays' commitment to continual improvement and idea generation
  • Assisting with demonstrations to visiting customers from Financial Institutions both external and internal of work processes
  • Investigating and implementing the most effective and efficient solutions to complex risk issues referred by operatives and customers both within and outside the department
  • Implementing solutions for improvements relating to errors from on and offshore teams

What we're looking for:


  • Previous experience of working in a customerservicing environment is desirable, to enable the jobholder to understand the types of issues and problems which occur
  • Comprehensive knowledge of products and systems within the area as well as proven experience in financial or accountancy environment
  • Proven experience in an Operational and Audit environment
  • Ability to be flexible to support other analysts along with the ability to complete or advise on completion of high volume routine/nonroutine tasks and prioritise accordingly

Skills that will help you in the role:

  • Previous experience of working in a Sales Finance environment is desirable, to enable the jobholder to know the workings of the different products

Where will you be working?
Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential.

Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists.

A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.

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