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Reference Specialist - St Pancras, United Kingdom - British Library

British Library

Verified Company

St Pancras, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
St Pancras

Hours:
Permanent/Fixed Term - Full time

Grade:
C

Salary:
£27,300
About the British Library

As one of the world's great libraries, our duty is to preserve the nation's intellectual memory for the future and make it available to all for research, inspiration and enjoyment.

At present we have well over 170 million items, in most known languages, with three million new items added every year.

We have manuscripts, maps, newspapers, magazines, prints and drawings, music scores, and patents. We make our collections and programmes available to all.

We operate the world's largest document delivery service providing millions of items a year to customers all over the world.

What matters to us is that we preserve the national memory and enable knowledge to be created both now and in the future by anyone, anywhere.

About the role

We are seeking to recruit five full time, permanent Reference Specialists, and one 6-month fixed-term Reference Specialist to deliver an excellent customer-focused reference and information service to the Library's on-site and remote users, with particular focus on the Library's collections.

This is a hybrid role with the majority of your time spent onsite in our St.

Pancras Reading Rooms, undertaking enquiry work, both in person and remotely, delivering workshops and 1:1s for Readers, and contributing to Reference Services wider aims.

This is an ideal early-career opportunity for someone looking to develop into a profession in library and information work, in the UK's national library.

About you

We are looking for someone with library or customer facing experience, who takes a proactive approach to customer service, can demonstrate a willingness to take on a range of tasks and to develop new skills, as appropriate, and work in collaboration with a cross section of internal and external stakeholders to support the delivery of the Library's services.

Essential criteria include experience of working in a customer-facing environment providing proactive customer service; excellent IT skills; a proven ability to work as a team member, being able to prioritise work and deliver to deadlines and agreed standards; and the ability to support the development of information and digital literacy using relevant tools.

We are seeking individuals with a degree-level qualification and relevant experience.

While a recognised library qualification is desirable, equivalent experience in other education or information roles and related disciplines will also be considered.

In return we offer a competitive salary and a number of excellent benefits.

Our pension scheme is one of the most valuable benefits we offer, as our staff can become members of the Alpha Pension Scheme where the Library makes a generous contribution.

Another significant benefit the Library provides is the provision of a flexible working hours scheme which could allow you to work your hours flexibly over the week and to take up to 5 days flexi leave in a 3-month period.

This is on top of 25 days holiday from entry and public and privilege holidays.

Closing date: 19 February 2024

Interview date: 01 March 2024

We are unable to provide sponsorship under the UK Skilled Worker visa for this role, as it does not meet the eligibility criteria required for this immigration route

PLEASE NOTE THE BELOW FOR YOUR APPLICATION:
Industry

Education, Teaching

Job Sector

Other

Job Position

Other

Address

St Pancras, London, UK

Post date