Escalations Adviser - Dover, United Kingdom - Migrant Help

Migrant Help

Verified Company

Dover, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Escalations Adviser

Location:
Dover (Hybrid)

Salary:
£23,210 increasing to £26,132 after successfully completing probation.

Job type:
Full time, Permanent. Monday - Friday. Multiple roles available.

About us:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK.

Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

About you:

If you are an effective relationship builder, able to work accurately and systematically, demonstrating attention to detail and are looking for an exciting role within an ever-growing, fast paced team, we'd love to hear from you

The Role:

We are currently looking for two Escalation Advisers to join our vibrant and committed Migrant Help team, on a Permanent Contract.

You will work as part of a vibrant and committed team which is expanding in number, to continue the excellent work it does in supporting individuals and families who are seeking asylum in the UK.

We play an integral part in the Charities work with the Home Office, providing advice, guidance, and support.

The work is extremely rewarding, by empowering people in real need, sharing information and providing them with the tools to support them through the asylum process.

Duties and responsibilities:

Work as part of the AIRE team to ensure compliance with all applicable regulatory requirements, policies, and procedures to provide the correct advice and guidance to all who contact us through whichever channel you are supporting them through
Assisting with clients from multicultural backgrounds, using interpreters to aid with the language barrier
To assist with complex safeguarding cases raising any concerns with the relevant authorities
Maintain appropriate professional boundaries with clients and third parties and use support structures in place along with personal resilience to manage impact of challenging and complex casework
Ensure that a professional and courteous service is provided to all, both internal and external
Keep full accurate and uptodate records and complete case follow up within the requisite time scales and undertake any necessary administrative tasks in relation to the work
Attend and participate in team briefs and meetings, participate in training and appraisal processes as required
Adhere to Data Protection regulations and GDPR

Experience and skills: