Head of Operations - Bury St. Edmunds, United Kingdom - SaveMoneyCutCarbon

Description

At SaveMoneyCutCarbon, a key element to our growth and success is the management and efficiency of organisational processes from the delivery of energy, water & carbon reduction projects and our online e-commerce shops.

We have ambitious growth plan over the next 5 years, driven by an increased need for businesses to deliver on their NetZero goals and backed by leading investment houses.

• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company.
• Develop, implement, and maintain quality assurance protocols.
• Increase the efficiency of existing processes and procedures to enhance the company's internal capacity.
• Ensure that operational activities remain on time and within budget.
• Track staffing requirements, hiring new employees as needed.
• Oversee accounts payable and accounts receivable departments.

• Lead, shape, motivate, and support a small internal team across our project and ecommerce business functions, within a timesensitive and demanding environment, including team & process development plans for direct reports, other internal teams, our approved installer network & clients.
• Manage data collection for the updating of metrics to achieve productivity targets, reduce costs, eliminate errors, and deliver excellent customer service. Must have knowledge of SLA, OLA and OKR
• Partner with crossfunctional teams to improve proprietary tools and systems.
• Oversee Procurement of materials and inventory.
• Conduct budget reviews and report cost plans to upper management.
• Accountable for financial sign off for projects expenditure up to £250k
• Must have people management experience, incl team meetings, 121's, PDP and annual reviews.
• A good understanding of Business Continuity and Disaster Recovery.

• Likely to be an Operations Manager / Project Manager, progressing their career with 35 years of proven success.
• Strong skills in budget development and oversight
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service.
• Proficiency in conflict management and business negotiation processes
• Health and Safety qualifications, plus experience in developing and maintaining ISO quality standards 90001, 14001 and 45001

• Bachelor's degree (or equivalent) in operations management, business administration, or related field activity.
• Strong IT skills, including professional level Excel experience, Sage200 and Hubspot.
• Familiar with Six Sigma DMAIC, ITIL, Prince / Scrum or similar productivity / Project methodologies / techniques.
• Ability to travel across the UK to support short term projects.