HR Business Improvement Adviser - Newcastle upon Tyne, United Kingdom - NHS Business Services Authority

NHS Business Services Authority
NHS Business Services Authority
Verified Company
Newcastle upon Tyne, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
In this role, you are accountable for 1.

Leading on the end-to-end design and delivery of change processes, improvement plans which support the goals of HR Shared Services by use of initiative, knowledge, and judgement to analyse problems with a view towards identifying and recommending creative solutions for operational efficiency.

2.

Leading the management and execution of complex change programmes and implementation of new systems using recognised project management techniques ensuring that the benefits of the change activities are identified, measured, and owned in order to realise the business benefits.


  • Providing technical expertise and knowledge to identify and recommend changes, highlighting risks to HR Shared Services, facilitating informed decision making by senior managers and contribute to developing end to end planning and execution of change programmes. whilst ensuring all changes are made in compliance with clients policies and procedures. 4.


Develop, manage and maintain effective relationships with key internal and external stakeholders to promote and support required culture change to implement projects, service improvements and process changes.

5.

Prepare and present regular highlight reports defining project progress, risks and solutions for discussion with HR Shared Services Operational Management Team and the Senior Service Delivery Managers.

6.


Develop and implement communication strategies to work effectively and collaboratively with colleagues, including senior managers, across the business to ensure that service, policy, and process changes are informed by customer and business priorities.

7.

Maintain knowledge of key developments within the sector including legislative changes to anticipate impact on business strategy and recommend changes to policies and procedures as necessary.

8.

Ensure engagement from colleagues of all levels during the implementation of change, providing clear direction and updates. Complete comprehensive analysis and identify risks and mitigating solutions to enable a positive change experience 9. Influence, persuade, agree and communicate process and system changes with stakeholders. 10.


Responsibility for the documenting and governance of Standard Operational Procedures and process maps, ensuring these are kept up to date and communicated across the department and external stakeholders.

11.Proactively respond and adapt to multiple changes in a challenging, fast-paced environment, and effectively manage conflicting priorities and deadlines that may arise for the Business Improvement team to ensure that key priorities are delivered to time, and quality expectations met.

12.

Manage post implementation reviews to ensure the effectiveness of the execution and the delivery objectives have been achieved and to ensure that improvements and learning can be made for future deliveries.


  • Manage the delivery of better value and greater efficiency through the identification and elimination of unnecessary operational processes and identify better ways of working through employing process improvement methodologies and innovative thinking. 14. Delivering face-to-face instruction and support to members of the team and internal and external parties to ensure that requirements are fully understood and embedded within organisations.
  • Identify training requirements and provide the training team with initial coaching/content to enable them to effectively create/update training materials. 16.Attend relevant industry events, and participate in regular stakeholder engagement sessions, ensuring relevant internal and external stakeholders are informed of decisions. 17.


Accountable for your own personal development to ensure you are equipped to meet current and future organisational needs by actively seeking to create opportunities to enhance your knowledge and skill set.

18.

Lead and manage multiple projects to ensure a successful implementation and embedding in day-to-day operations of HR Shared Services and Clients using NHS Jobs, ESR and Establishment Control, Operations Manager and E2E, Digital pre-employment checking.

19.

Deputise as required in the absence of the Business Improvement Operations Manager. 20.

Draft and finalise complex Client Scope Documents calculating resource and cost and shaping quality criteria to enable the realisation of change being approved.

21.

Supervision of new starters and project team members. For the full list of essential and desirable criteria, please see the attached job description.
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