Tenant Arrears Officer - Perth, United Kingdom - Perth & Kinross Council

Perth & Kinross Council

Verified Company

Perth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

LOCATION:
Pullar House, 35 Kinnoull Street, Perth, PH1 5GD

SALARY:
£26,241 - £28,474 per year

CONTRACT TYPE:
Fixed Term

POSITION TYPE:
Full Time

HOURS:
36 hours per week

£26,241 - £28,474 Fixed Term (until 31 March 2024)

Pullar House, 35 Kinnoull Street, Perth PH1 5GD

A new and exciting opportunity has arisen within the Income Maximisation Team. We are looking for an energetic, driven, and innovative individual for the role of Tenant Arrears Officer.

You will be responsible for recovering former and current tenant arrears by using various methods of contact including face to face, telephone and through written correspondence.

You will also work in collaboration, building excellent working relationships with a wide range of partners including colleagues from across Housing, from other internal PKC teams and colleagues who are external to the organisation.

We are looking for a good team player who understands the need to work collaboratively with colleagues and external partners and recognises and values other people's strengths.

You must however be able to work on your own initiative with mínimal supervision and can resolve problems independently, identify problems, offers solutions and work to a "Think YES" approach.

You will be accountable for closely monitoring rent arrears, ensuring that these are well-managed within set targets. You should have a good understanding of financial matters, with additional budgeting skills. You will report to the Team Leader for the Income Maximisation Team.

The standard hours of work for this role are Monday to Friday from 8.45 to 5pm but due to the level and the nature of the post, there will be an expectation that you will work flexibly, and this could include evenings and weekends especially for attending public meetings.

You will be someone who wants to make a difference and is committed to providing a high-quality service to our customers.

You should have a clear focus on the customer and ensure that you are committed to improving their experiences. You will have a non-judgemental attitude, be empathetic and sensitive to the needs of our customers. You should be able to communicate extremely effectively. We are looking for a highly organised and motivated individual who is enthusiastic, innovative and creative. You should be someone who uses a coaching style to help others to find their own solutions.

You should have the ability to have difficult conversations and resolve issues at an early stage rather than allowing them to develop.

As this role will have its challenges, it is crucial that you will be resilient to deal with these and hurdles you may encounter, and that you have strength of character and are solution-focused to achieve the intended outcomes.

You should have a good basic knowledge of Housing Legislation and professional best practice. You should have a thirst for keeping your own learning up to date and be open to ongoing personal development

The Individual:

You should have a good sound knowledge of Health and Safety legislation and ensure that this is factored into your own working practices and any dealings with customers.

You must have experience of working in Housing or other customer service setting and in particular debt recovery.

You should have a good working knowledge of the benefit system and be qualified to HNC or equivalent level in a relevant discipline.

You will be computer literate with proven IT skills.

You must hold a clean current UK driving licence and have access to a vehicle for work use to undertake this role.

You will bring a positive energy, embrace change and work with the business to ensure optimum service is always provided.

For more information about this exciting position, please contact Leigh Thow, Coordinator on

Please APPLY ONLINE. Facilities are available at all public libraries in Perth and Kinross. If you have a disability and require reasonable adjustments, please call to discuss.

As part of our safer recruitment measures, Perth & Kinross Council carries out rigorous checks on the right to work in the UK, qualifications, employment history, including references, and fitness to undertake the post.

A healthy work life balance is important to Perth & Kinross Council and we provide supportive management and flexible working arrangements to help you achieve a healthy work life balance.

You will have access to training and support for continued professional development.