Customer Service Advisor - Derby, United Kingdom - Speedy Freight

Speedy Freight

Verified Company

Derby, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Responsibilities & Objectives

Generate own leads through research and build a pipeline of potential new business utilising

the company CRM program.

To contact businesses by telephone to promote product / services. Solicit orders

accordingly.

Deliver an adapted sales pitch as per customer to meet specific needs and overcome any

objections.

To effectively negotiate prices with customers
To build a reference portfolio of preferred drivers and vehicles
Receive orders over the telephone and input into the company computer systems
Schedule appointments for sales staff to meet prospective customers
Liaise and negotiate prices with other Speedy Freight branches/drivers and 3rd party drivers
Understanding and achieving specific targets regarding required margin, costs per mile and

utilisation

Plan and produce effective transport solutions guided by the operating model
To control resources (vehicles, drivers) ensuring all legal constraints are adhered to (Weight

limits, Working Time Directive and EU drivers' hours regulations)

Effective management of drivers through ongoing communication supplemented by the use

of Traffic System analysis screen and tracking systems

Ensure that housekeeping is completed to the required standards
Review allocated customers making sure that work is planned to time, and correct

equipment is efficiently utilised

Communicate with customers and drivers to ensure customer KPI targets achieved and

maintained

To have a working knowledge of the UK highway network and relevant highway standards,

including the design manual for roads and bridges (DMRB) and the manual for streets

To understand and have experience of working with the planning regulatory framework, and

knowledge of planning and transport policy as applied to development

Develop customer relationship via regular telephone communications
To conduct customer and marketing surveys and further assess the needs of each customer

to ensure the service provided by Speedy Freight remains high

Contribute to the team performance by sharing and implementing best practice ideas
To work to deadlines and work independently when required
Communicate effectively and professionally with all levels of staff and clients
Flexible approach required to cover oncall rota system

Statutory Duties

Cooperate with your employer to enable any legal obligations to be complied with
Do not recklessly interfere with anything provided by the employer or others in the interests

of health, safety or welfare.

Bring to the attention of the Company Health and Safety Manager any perceived short

comings in health and safety arrangements, situations or processes that you consider to be serious or which may present danger to you or others.

- Do not undertake or request others to undertake any works for which you/they do not hold the required competency or authority to undertake.

Safety Equipment Required - Relevant PPE (for customer sites as required) (in the event that site specific equipment is required this shall be issued as required) Interfaces Internal - Liaise with team members, General Manager, Franchise Development Managers, Directors, their direct reports and Employees at all levels within the Company, compliance to HSE legislation and Company objectives.

- Directors External - Customers - Suppliers / Drivers - Contractors
Experience