Call Handler - Birmingham, United Kingdom - Badger Group

Badger Group

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To take telephone calls from patients and accurately record all essential information on the Adastra system.

On receipt of patient call, search computerised patient records, checking patient details and patient confidentiality, working within BADGER and service contract KPIs and legislative requirements Identify callers requiring an immediate emergency response and refer to appropriate emergency ambulance service Maintaining confidentiality at all times with particular reference to patient confidentiality and Data Protection Act Advise the Team Leader of any problems and take appropriate action as directed Contribute to the continuous improvement of service provision in BADGER communicating service user feedback to the Team Leaders where appropriate To ensure that at the end of shift working areas are left clean and tidy To perform any other relevant duties that may be dictated by the changing needs of the service To provide emergency Receptionist cover at Treatment Centers.

Acting as chaperone for the duty doctor as and when required Any other ad hoc duties as and when required.