Visiting Housing Assistant - West London, United Kingdom - MMP Consultancy

MMP Consultancy

Verified Company

West London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

MMP Consultancy currently have an opportunity for a Visiting Housing Assistant to join a local authority based in Hammersmith.

Looking for a team of Housing Support Individuals to carry out home visits within the borough, to work from a scripted check list and will also require strong IT skills.

Please note this role will be entirely field based.

This will be a temporary position paying £22.17 per hour Umbrella.

Role Purpose:

Provide a highquality support service to the tenancy management teams in all aspects of housing management.
Assisting the tenancy management teams with a range of housing management functions including estate inspections, tenancy audits, progressing fire risk assessment recommendations, tenancy verification checks, ASB management, management of sheds, and maintaining EDMS for the team.
Provide a customer focused reception service to all visitors, which ensures that the majority of a wide range of enquiries are resolved at the first point of contact, or if appropriate, residents are connected with other services and agencies.
Attend home visits, meetings and events as required. Some of these may be outside of normal working hours
Assist with preparing for the sign up of new tenants when required. This includes ensuring that sign up packs are made available in advance and contain all relevant information.
Use a number of databases and IT systems to retrieve and record information. Ensuring Iworld and EDMS are accurate and updated with tenancy details and records.
To help to plan, coordinate and record actions from a programme of tenancy audits
Assist in the introduction of new tenants to their homes, conducting viewings, sign ups and new tenant where required.

Skills & Abilities:

Demonstrate an understanding of and commitment to Council policies in relation to Equal Opportunity, Customer Care and service delivery, and the ability to implement these policies in the workplace
Evidence of a clear understanding of customer services and an ability to demonstrate commitment to continuous improvement. Ability to use information and communications technology to maintain up to date information and retrieve information quickly and accurately to help customers.
Track record of success working in a customer facing service and dealing sensitively and effectively with customer issues.

Title:
Visiting Housing Assistant

Salary:
£22.17 Umbrella

Location:
Hammersmith