Ids Operational Lead - Southmead, United Kingdom - North Bristol NHS Trust

North Bristol NHS Trust

Verified Company

Southmead, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Responsible for the operational management and leadership of a team of case managers. This will include the responsibility for workload allocation, management of sickness absence, disciplinary and grievance issues.

Develop and implement effective Standard Operational Procedures within the case manager team to ensure consistency in approach to key tasks Jointly responsible (with other team leads) for undertaking appraisals and setting objectives for all members of the team Supporting teams through periods of change, displaying good change management skills Working closely with internal and external partners to continually develop the Transfer of Care Hub at NBT Responsible for developing operational protocols and systems to ensure effective service delivery that impacts across the Integrated Discharge Service Responsible for development and maintenance of the Board Round Matrix, liaising with IDS partners and wards to ensure cover is effectively maintained.

Leading key meetings on a regular basis, including daily Huddles, No Criteria to reside & escalation meetings, liaising effectively with key leads from partner organisations.

Working as a key member of the IDS Team Leads group to develop and implement agreed service objectives As part of the Team Leads Group, to jointly support the development of key IDS processes such as discharge forecasting, stranded patient reviews and outlier progress.

To promote a coaching support role within the case manager team, ensuring all team members have access to training and development to achieve the required skills To be able to manage the day to day operational management of the case manager team and respond effectively to manage the resources in times of escalation within the Trust Communication and Information To develop effective communication processes with a wide range of stakeholders, leading strategic development of Standards Operating Processes that support service development Maintain effective communication of with all members of the case manager team, ensuring a consistent operational management approach for the service To ensure accurate and timely information is reported to ensure key management indicators are evidenced and areas of underperformance are addressed.

Be able to communicate difficult, sometimes complex and emotive information e.g. where areas of capability or competence need to be addressed within the team.

To provide accurate information about the service is provided routinely to al members of the Ward teams. Communicate effectively via verbal, written and electronic routes Accountable for the maintenance of accurate and legible record keeping in accordance with local policies and professional guidelines within own practice and sphere of responsibility Liaise effectively with peers within the Trust to ensure effective service response in periods of escalation and de-escalation