People Services Administrator - Manchester, United Kingdom - Manchester United

Manchester United

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Purpose:

To provide a first-class administrative service to the People & Sustainability function, colleagues, and stakeholders as applicable. With a key focus on moments that matter, enablement of self-service and digitisation of processes where possible.

This role is a key part of a credible high-performing team that is known to be right first time with all responses.

The Role:

Carry out a broad range of general administrative duties in order to assist the smooth running of the department in an efficient, effective, proactive, accurate and timely fashion.
Easy to do business with and provide up to date information that is right first time.
Provide and maintain relevant information for key stakeholders in different formats, for example provision of toolkits and updating the Tunnel to promote selfservice where possible.
Work closely with our Talent Team to support the new starter process ensuring a smooth transition from job offer through to joining the Club.
Complete the administration associated with new starters to the Company e.g., issuing of offer packs and coordinating all reference checks, including effective monitoring and maintenance of ETW.
Undertake the referencing procedure for new starters with the Company and respond to reference requests from exemployees as required.
Process all payroll paperwork as necessary, i.e., starters, leavers, and amendments in line with relevant deadlines and SLA's, managing expectations of stakeholders accordingly.
Maintain and manage all company benefits; liaising with third party benefit providers to ensure all data is accurate and aligned for a smooth colleague journey whilst ensuring up to date base knowledge to manage day to day queries effectively.
Be proactive and responsible for seeing all queries through to resolution in a welltimed manner.
Actively problem solve and identify areas for improvement making proposed solutions for positive change as applicable, taking ownership for this in own area of responsibility.
Offboard all relevant colleagues in line with SOx requirements, working closely with Payroll and IT as necessary.
Be responsible for the maintenance of all personnel records ensuring information is filed correctly, accurately, in realtime and in line with GDPR.
Maintain the People Services owned Inboxes, responding to enquiries in line with agreed SLA's.
Answer People administration queries over the phone and face to face with a high level of professionalism.
Answer routine questions relating to People policies and procedures and where necessary refer the query to another member of the People & Sustainability team as relevant.
Responsible for the administration and support of People employee initiatives that are in place from time to time.
Assist in the administration and coordination of United Performance process as applicable.
Assist Talent, Learning & Development in businessasusual administration as required, for example compliance elearning.
Produce reports and departmental KPIs as and when required, including accurate and timely completion of monthly Finance Reports.
Set up new starters on relevant systems and work in conjunction with People Systems & MI Lead to maintain all relevant systems
Maintain confidentiality and adhere to GDPR at all times.
Ensure compliance with all Audit requirements, supporting internal and external audits as applicable.
Must ensure all activity is processed in line with relevant Delegated Authorities and SOx compliance.
Assist People & Sustainability team as necessary with any People & Sustainability related projects being undertaken.
Identify and meet the needs of key stakeholders focusing on initiating and welcoming contact and communication whilst striving to deliver a firstclass PS admin service.
Work in partnership with relevant key stakeholders, namely Finance, Payroll, IT and Security to ensure seamless operation.
Recognise potential complaint situations and make effective steps to avoid and/or resolve these situations, escalating to the People Services Team Leader/Head of People Services as necessary.
Ensure effective communication within the People & Sustainability team and actively offer support and guidance as necessary.
Multiskilled; may have ownership of relevant workstream(s) but have general proficiency in all areas of PS Admin constantly looking for continuous improvement in all that we do.
Undertake any necessary internal or external training sessions and take personal responsibility for selfdevelopment to realise own potential.
Work on any projects as agreed by the People Services Team Leader or Head of People Services.
Undertake any other duties as may be reasonably assigned by the People Services Team Leader, Head of People Services, or members of Executive Management from time to time.