Bsp Refunds Team Member - New Malden, United Kingdom - Flight Centre Travel Group

Flight Centre Travel Group
Flight Centre Travel Group
Verified Company
New Malden, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

The role will have the following focus:

  • Embedding newly designed processes, ensuring all key operational success metrics are in place, tracked and reported in a timely manner
  • Ensure all key controls are in place and fit for purpose
  • Foster strong working relationships with the offshore teams to ensure seamless delivery
  • Ensure appropriate reconciliation processes are in place for all key balance sheet accounts and are reconciled to agreed standards of timeliness and accuracy.
  • Ensure appropriate SLAs are in place with front end businesses and the correct processes are in place to monitor and track performance against these SLAs.
  • Establish the appropriate communication channels and ensure they are operating effectively to ensure BSP Team is delivering on its commitments to front end businesses and their consultants
  • Individually and collectively drive a heightened level of customer focus in all dealings with front end businesses, external clients, and suppliers.

Qualifications:


  • Knowledge of IATA fare constructions regulations
  • In depth understanding of the travel industry, particularly with regards to BSP, Refunds and financial processes and systems, NUCs
  • Strong communication skills, both spoken and written, with an ability to communicate with finance and nonfinance individuals
  • A strong attention to detail and understanding of the importance of accuracy.

What we offer:


  • Rewards platform, cash health plan, travel discounts, inhouse financial
  • Employee share plan
  • Consistently recognisedexternallyas a 'Great Place to Work'
  • Fun, social, egalitarian culturewith focus on ownership and responsibility
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and professional development
  • Hybrid working model
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation, Responsible Travel Charter, and Brighter Futures programs
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