Customer Relations Advisor - London, United Kingdom - Paul Rhodes Bakery
Description
**Customer Relations Advisor (FT)- Remote working**Paul Rhodes Bakery is looking for a passionate, driven and professional customerfocused advisor to join their Customer Service Team as a Customer Relations Advisor. Our customer base includes top restaurants and hotels, independent cafes and delis, and major sporting and entertainment venues.
Position Overview:
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This role is based on working from home, but we expect that you will need to work on-site at the Bakery for a minimum of three days each month
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- Hours of work are 40 per week (including breaks) working 5 days a week on a rota basis between 7am and 5pm.
Application Details:
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To be considered for this role, please ensure to include a COVER LETTER with your CV
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In the cover letter, you should let us know why this role is of interest to you and why you feel you would be a good fit.
Key Responsibilities:
- Taking a high volume of calls regarding customer inquiries and orders.
- Generating and processing orders as per customer requirements.
- Resolving customer/internal queries and complaints regarding deliveries, orders, claims, invoices and general inquiries.
- Great communication/interpersonal skills verbal and written.
- Demonstrate excellent system skills and strong administration skills with a high level of accuracy and attention to detail.
- Taking ownership of customer inquiries through to resolution by delivering an efficient service and having a "customer first" attitude and approach.
- Able to work in a fastpaced environment and achieve daily KPIs and deadlines.
- Great multitasker, able to switch between highvolume calls and backoffice work.
- A natural flair for customer service over the phone and facetoface when dealing with internal and external customers.
- Ability to liaise with multiple departments to get the best outcome for the customer.
- Being proactive, solution minded and able to problem solve.
- Having a positive work attitude and being a team player.
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