Operations Executive - Huntingdon, United Kingdom - Mick George

Mick George

Verified Company

Huntingdon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Connect365 is an innovative and expanding company delivering leading telecommunication-based solutions to a diverse range of customers with a mission to empower business mobility.

The purpose of this role is to support the business development team on boarding new customers from an operational perspective and then assuming control and managing internal processes, systems, and operational support of the customers.

Responsibilities

To have overall responsibility for maintaining and improving all provisioning and support systems
Be responsible for onboarding new customers and products selected including mobiles, hosted phone solutions, data connectivity and Microsoft Teams enablement
Managing portals from uploading initial transactional data and following the system through to implementation and beyond
Proactively managing and developing customer accounts, identifying key areas of optimisation and opportunities
Be first point of contact for customer queries and faults and ensure swift resolutions are achieved
Implement and monitor mobile usage alerts & spend thresholds on the mobile portal
Conduct regular service review calls for key accounts
Own all aspects of billing, from initial set up on the portal to managing invoice reconciliation prior to release
Own the lifecycle of all billing queries and issues and see through to resolution
Produce monthly management information reports to our highlevel accounts from the data available on the relevant portals
To be proactive in improving systems, support, and day to day operations
To develop and maintain strong working relationships with customers, internal support teams, suppliers, and stakeholders alike

What we are looking for?
Essential

Excellent MS Office skills such as VLOOKUP
A proactive team member
Commercially aware
Can suggest and implement improvements
Ability to be methodical and flexible in approach to tasks
To care about the job, they are doing and take pride in all they do
Have excellent attention to detail
To have a cando attitude and be willing to undertake new tasks and responsibilities

Desirable

It would be good to have previous telecoms experience, but this is not essential as you can be trained on the systems and the role
Experience in telecoms billing

The Mick George Group is committed to providing equality of opportunity for all.

The company seeks to employ a workforce that reflects the diverse community at large and values the individual's contribution irrespective of sex, age, marital status, disability, sexual orientation, gender reassignment, race, colour, religion or belief, ethnic or national origin.

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