Cyp Receptionist/administrator - Lincoln, United Kingdom - Lincolnshire Partnership NHS Foundation Trust

Lincolnshire Partnership NHS Foundation Trust
Lincolnshire Partnership NHS Foundation Trust
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Lincoln, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

We are looking for a reliable, organised and enthusiastic person with a strong work ethic to join our committed Child & Young People (CYP) Services to provide a high standard of reception cover at our CYP building at Horizon Centre, Lincoln.

This is a job shared role and the working hours are 15 hours per week; 9am - 5pm Thursday and Friday.

There may be an expectation to be part of cover for an occasional evening clinic up until 8pm on a rota basis or to cover for annual leave or sickness.


It is a busy role, therefore, it is essential to possess strong communication and organisational skills and to effectively contribute and be a key member of a friendly service.


To undertake reception / administration duties in support of clinical and non-clinical activity in the CYP Service ensuring reception support is available as appropriate.


This will include, but is not limited to:
To act as a receptionist, also answering the calls for the building

Diary management - to include organising, supporting and coordinating room booking requests

Organising and contacting young people and families by telephone or letter to offer an appointment or cancel appointments if required

Typing letters and correspondence using copy typing and word processing systems

Help to assist with data monitoring using housekeeping reports

To provide individual administration support as required

Liaising with internal and external providers

Data inputting

Navigating and updating clinical systems and electronic databases

Gathering information

Petty cash

Supporting with building management duties which will include assisting with reporting repairs and coordinating any visits to the building


Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire.

Employing around 2,800 staff, and serving a population of over 766,000, our people lie at the heart of everything we do.


You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England, in an area heralded as a fantastic place to live and work.

We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall.

In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive.

We're really proud of this


We are also leading the way in transforming care, with multi-million-pound transformation of patient environments and radical redesign of community services.

This is the time to join and help redesign our services of the future. We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions.

We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.


To provide a welcoming and professional reception to the service and to ensure both telephone and personal enquiries are dealt with in a polite, confidential and efficient manner.


To provide a full and efficient clerical service to the clinical staff and admin team including dealing with incoming mail, the inputting and extraction of performance and information data and assisting with routine typing tasks.


To respond to queries and incoming calls on a daily basis, which may be non-routine and can sometimes involve information of emotional and distressing circumstances, ensuring prompt attention in a professional and sensitive manner, assessing situations and seeking further information/support where required.

To ensure patient and staff confidentiality is maintained at all times adhering to Trust and national policy regarding same.


To manage workload under supervision, seeking advice when required, performing routine office procedures which may at times during the secretary's absence include typing of reports, letters and other documents.

The routine office procedures to include the opening and distribution of correspondence, dealing with outgoing post, photocopying, filing and faxing in accordance with current trust procedures.

To be the point of contact for the team in ordering and receipting of goods and services in line with Standing Financial instructions


To prepare and process documentation in respect of the electronic ordering, receipting and payment of stationary and goods in accordance with Standing Financial Instructions.


To maintain healthcare records including the scanning of documentation within the area of responsibility including the compilation of records for new patients, filing, archiving and using the tracer system in accordance with the Trust Records Management Policy.

To assist with the distribution and collation of information around refer
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