B2b Customer Service Specialist - London, United Kingdom - Language Recruitment Services Ltd

Language Recruitment Services Ltd

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

B2B Customer Service Specialist (Claims) - Eastern European languages

Salary:
Up to £28k p.a. dependent on experience + Excellent Benefits

West London

Hybrid with 2 days in office per week

12-month contract - possibility of extension

Job Ref:
AM202533
(LRS) Language Recruitment Services is currently looking for a dedicated and motivated
B2B Customer Service Specialist with Eastern European languages such as
Polish, Greek, Czech, Romanian, Bulgarian, Hungarian OR Lithuanian, for our client, an international company based in West London.

B2B Customer Service Specialist - Main Duties:

Managing and resolving B2B customer claims and disputes
Creating credit and debit notes, and dealing with deductions
Adhering to company procedures and policies for conflict resolution
Ensuring accurate Order entry and management using system
Building effective relationships with both external and internal stakeholders (Sales, Logistics, Finance, Customer care)

Skills needed:

Fluency in an Eastern European language such as; Polish, Greek, Czech, Romanian, Bulgarian, Hungarian OR Lithuanian as well as English to native level
Previous relevant experience in B2B customer service, claims management, or order management preferred
Strong MS Office skills including excellent Excel
Adaptable, problemsolving and organised work approach
Excellent communication, customer service and prioritisation skills
Order Management systems experience is advantageous
Understanding of supply chain process
Applications can only be accepted from individuals who are eligible to work in the UK._
In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise._
LRS is An Equal Opportunities Employer._