Dialler Operator - Birmingham, United Kingdom - Sigma Financial Group

Sigma Financial Group
Sigma Financial Group
Verified Company
Birmingham, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Location:
Hybrid - Birmingham / Remote


Contract Type:
Permanent


Hours:
Full Time, Early Shift 7:30am - 4:00pm, Mid Shift 10:00am - 6:00pm, Late Shift 12:00pm - 8:00pm

Salary:
£21,730 per annum plus competitive benefits

Role Purpose


The Dialler Operator will be responsible for executing the Dialler strategy and monitoring the daily functionality of the Dialler, in line with relevant Call Centre regulations and internal/external SLA's.

They will also produce a variety of Management Information for both internal and external Stakeholders.


Duties and Responsibilities:


  • Build Dialler campaigns and filters.
  • Monitor Dialler campaigns throughout the day whilst also monitoring agent performance in the Dialler.
  • Build files for text messages to be sent using an external supplier
  • Compile Management Information including adhoc data, as required by the Business, to be distributed both internally and externally.
  • Use Dialler data to make recommendations on the Dialing strategy.
  • Review agent adherence and agree agent SLAs to ensure maximum productivity.
  • Continually document, maintain and review existing processes, procedures and systems to make recommendations on how to improve the Dialler area, ensuring we are best in Business.
  • Build relationships with both internal and external Stakeholders to ensure good communication and interaction across departments and businesses.
  • Complete Audit and Quality control checks across all processes.
  • Work compliantly in all tasks carried out.

Requirements:


  • Data manipulation skills using Excel and other IT packages.
  • Experience working as a dialler Administrator /Dialler Operator within a call centre environment.
  • Great compliance adherence

Skills and Competencies:


  • Good attention to detail.
  • Effective communication skills, both written and oral.
  • Excellent interpersonal skills.
  • Excellent PC skills

What do we offer you?

  • 22 days holiday + bank holidays (if you are required to work on a bank holiday this time will be added to your entitlement)
  • Pension scheme
  • Bonus scheme
  • Peer recognition and awards scheme
  • Wellbeing initiatives like desktop yoga and mental health first aiders
  • Employee Assistance Programme
  • Treedom scheme all employees upon passing probation are gifted a tree to plant in the Sigma Forest
  • The opportunity to be involved in a variety of charitable/volunteer work

Mission Statement:

Our new mission isTo improve everything Always We'll do this by living our values


Core Values:


Sigma has created four Core Values that the business and all employees stand by, they help drive our behaviors and what our brand stands for.

Always Learning - because the more we learn the more we achieve
Always Adapting - because flexibility creates opportunity
Always Together - because we are part of our community, not apart from our community
Always Better - because we do more

Right to Work Checks
Documents that can be accepted digitally and allow you to join Sigma Connected:
Valid UK passport
If you are able to provide one of the above, there will be no requirement for a face-to-face check.


All other documents that the Home Office states are acceptable for a Right to Work check will need to completed by a face to face check at our Birmingham/Redditch offices.


You may have experience of the following: Dialler Operator, Dialler Administrator, Call Centre Operative, Customer Service, Call Centre Agent, Dialler, Customer Service Advisor, Telephone Collections, Outbound Calls, Telesales, etc.

REF-203927
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