Infrastructure Technical Specialist - Bristol, United Kingdom - Xerox

Xerox

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

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City
Bristol
State/Province
Bristol
Country
United Kingdom
Department
Presales & Implementation
Date
Wednesday, May 3, 2023
Working time
Fulltime
Ref# Job Level
Specialist
Job Type
Experienced
Job Field
Presales & Implementation
Seniority Level
Associate
Description & Requirement:

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About Xerox Holdings Corporation
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Summary:

Technical Specialists play an integral role in providing a high quality IT support services to our customers.

In addition to the above, Infrastructure Technical Specialists are expected to provide technical guidance, perform IT service requests, perform and approve IT change requests and be responsible for pro-active management of IT infrastructure through maintenance and monitoring.

So they are able to perform the required function, it is essential an Infrastructure Technical Specialist has a high level ability to work on network infrastructure topology and support.

Primary Responsibilities:

Respond to client requests within support agreement targets
Provide remote desktop and server support
Point of escalation for Technical Analysts
Proactive management of client networks
Build rapport with all new and existing clients to develop positive working relationships
Cooperation to promote the development of the support team and the success of the company as a whole
Call logging and regular feedback to the Technical Support Team Leader and Service Desk Manager
To work in accordance with the Data Protection Act and to ensure that all new systems are reported to your Data Protection Controller

Required Experience: