Customer Service Advisor - Newport, United Kingdom - Sopra Steria

Sopra Steria

Verified Company

Newport, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Have you got great communication skills or experience in customer service focused role within contact centre, retail or hospitality and looking to develop your skills? If so, read on.

SSCL is looking to recruit a Customer Service Advisor to join their team supporting some of SSCL's largest government clients.

You will support with inbound HR queries over phone and webchat, being the first point of contact for customers to resolve these queries quickly and effectively.

The ability to communicate effectively, with strong written and verbal communication is crucial for this role.

We aren't necessarily looking for a long list of experience but someone who understands what good customer service looks like.

This role is a hybrid working Monday to Friday (no weekends) full time with hours between 8am to 6pm.

What you will be doing:

You will be the first point of contact for calls coming from Government Employees discussing all aspects of HR and Payroll.
Provide information from the internal database such as "How do I book Annual Leave" or "What is this payment for?" You will also be liaising with specialist HR teams to handle more complex casework queries.
Processing the relevant information and call details to ensure right communication and log these details onto SSCLs internal system.
Supervise the status of open calls and to progress these calls to ensure that the contracted service levels are met.
Discuss escalations to the Team Leaders as appropriate.
May provide agreed technical support outside normal working hours (call duty), as required.

What you'll bring:

Proven customer service experience
Excellent verbal and written communication skills
Articulate & able to develop good working relationships with colleagues & clients
Able to use initiative & exercise sound judgement.
Good Microsoft IT and computer skills

It would be great if you did have:

Previous experience working in a Contact Centre environment.

If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you

Employment Type:
Full time, Permanent

Location:
Newport but flexible hybrid working of 2 days in the office and the rest working from home

Security Clearance Level:
SC

Internal Recruiter Ellie

Salary:
£23,463

Benefits:25 days annual leave with the option to buy additional days, life assurance (x4 death in service), pension, all employee bonus.

SSCL is the market leader in critical business support services for the UK public sector.

Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services.

We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.

We employ around 3,000 people who sit at the heart of our business strategy.

Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces.

'Living SSCL' means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.