Household Claims Fraud Handler - Cardiff, United Kingdom - Admiral

Admiral

Verified Company

Cardiff, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you want to work for a multi-award winning business, where we put your career and development first?

If this sounds like you, we have a fantastic opportunity for you to join our Fraud team within our Complex Property Claims department here at Admiral

We're looking for people who are passionate about protecting the interests of both Admiral and our customers.

You will be dealing with a varied and interesting portfolio of claims investigations, that may include claims such as accidental damage to laptops right through to total loss arsons.

Flexibility and work life balance is important to us, and so your time will be split between home (80%) and office (20%), this will usually mean two days a week in the office.

There is however the option for you to work more frequently from the office if this is your preference.

Admiral has an honest, open culture that's focused on four key areas: communication, equality, reward and fun.

We believe that 'People who like what they do, do it better'; culture is at the foundation of working for Admiral.

You can expect an environment that rewards hard work and determination, all done whilst embracing a culture that puts you first.

Responsibilities:

Thorough screening and assessment of suspect Household insurance claims, ensuring suspect claims are run through relevant databases to assist with fraud detection.
Appointing external counter fraud suppliers to assist with investigation of suspect claims.
Providing guidance on correct handling procedures when claims are not retained for investigation.
Conducting conversation management calls where appropriate.
Managing a case load of suspect claims through to conclusion, including agreeing and arranging settlement with policy holders and their appointed representatives.
Ensuring relevant material misrepresentations are referred to Claims Underwriters.
Advising underwriters of any appropriate action required in respect of policies following claims investigations.
Accurately recording fraud savings.
Conduct trials and projects to increase detection and prevention of fraudulent claims.
Act as claims point of contact (both internal and external) for Household fraud matters.
Preparation of statements and evidence packs for proven fraudulent claims for referral to IFED.
Assist in preparing and delivering counter fraud training to the Household Claims department, including missed opportunity audits.
Perform any other duties as reasonably requested according to the needs of the Household claims department or company to ensure business targets are achieved.

Requirements:

Behavioural Skills

Strong attention to detail
Excellent listener
An inquisitorial mind
Ability to deal with customers empathetically without cognitive bias, while remaining alert to claims that may appear suspicious
Be able to think quickly, creatively and laterally
Have a passion for Fraud identification and willingness to combat fraud
Adapts easily to change and retains knowledge
Ability to display confidence and professionalism when challenging policy holders regarding concerns
Ability to manage a case load
Data Protection Awareness
Effective time management and organisational skills
Good written and verbal communication skills
Team player
Flexible attitude

Our Commitment to You
All qualified applicants will receive equal consideration for employment.

Salary, Benefits and Work-Life Balance
At Admiral, we are proud to be a diverse business where we put our people and customers first.

We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays).

You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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