Medical Secretary - Whiston, United Kingdom - St Helens and Knowsley Teaching Hospitals NHS Trust

St Helens and Knowsley Teaching Hospitals NHS Trust
St Helens and Knowsley Teaching Hospitals NHS Trust
Verified Company
Whiston, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

The Surgical Care Group at Whiston Hospital is looking to appoint a Medical Secretary to provide a comprehensive service with the minimum of supervision within the Surgical Care Teams.


Applicants will be proficient in the use of audio-typing and word-processing packages and ideally qualified to at least RSA Level 3/OCR typing/word-processing or equivalent.

Knowledge of medical terminology is essential. Possession of the AMSPAR certificate is desirable.

Experience of using Microsoft Office software and the Medway system is an advantage but training will be provided if necessary.


There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.


  • To quality check documentation completed in clinical administration support
  • Audit reports bimonthly against KPI's (key performance indicators)
  • Mentor, train and supervise relevant staff as required by the Administration Services Coordinator
  • Ensure all outgoing post is sent out within 24 hours of signing
  • Type dictation from audio transcription of clinical correspondence and documentation. Ensuring appropriate follow up arrangements /investigations are in place. Liaise with Personal Medical Secretary of specialty accordingly
  • Deal appropriately with concerns from staff in line with Trust policy
  • To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations
  • Accurate use of patient information using the Patient Administration System (PAS), including registration screen to check patient details are correct
  • Distributing departmental equipment and maintaining a log of lending including equipment used by patients in the community. Liaise with equipment pool when required
  • Accurately recording all clinical activity on the Somerset database.


St Helens and Knowsley Teaching Hospitals NHS Trust is the only acute Trust in Cheshire and Merseyside, and one of the few in the entire country, to achieve the title of OUTSTANDING, rated by the Care Quality Commission.


We provide a full range of acute adult services to our local population of circa 360,000 and provide tertiary services across a much wider area in the North West, North Wales and Isle of Man.

We are a Major Trauma Unit and the Mersey Regional Burns Unit.


Our '5 Star Patient Care' strategy is at the heart of all that we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.


Our latest achievements include:


  • Acute Trust of the Year
  • HSJ Awards November 201
  • Trust rates Outstanding by the CQC
  • Inspection August 201
  • Top 100 places to work in the NHS (NHS Employers and Health Service Journal)
  • Best acute Trust in the North West for quality of care (NHS Staff Survey 2021)
  • Best place to work in the North West (NHS Staff Survey 2021)
In the NHS Staff Survey 2021 the Trust scored the highest marks in the North West for the following areas;

  • Standard of care
  • Best place to work
  • Care of patients being the Trust's priority
  • Staff engagement
  • Staff morale
  • Compassionate and inclusive
  • Providing a safe environment for staff

KEY DUTIES

  • To quality check documentation completed in clinical administration support
  • Audit reports bimonthly against KPI's (key performance indicators)
  • Mentor, train and supervise relevant staff as required by the Administration Services Coordinator
  • Ensure all outgoing post is sent out within 24 hours of signing
  • Type dictation from audio transcription of clinical correspondence and documentation. Ensuring appropriate follow up arrangements /investigations are in place. Liaise with Personal Medical Secretary of specialty accordingly
  • Deal appropriately with concerns from staff in line with Trust policy
  • To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations
  • Accurate use of patient information using the Patient Administration System (PAS), including registration screen to check patient details are correct
  • Distributing departmental equipment and maintaining a log of lending including equipment used by patients in the community. Liaise with equipment pool when required
  • Accurately recording all clinical activity on the Somerset database
  • Create, maintain and dispose of departmental patient referral files
  • Updating and maintaining internal databases including clinical audit and MDT information as the department requires
  • Maintaining a stock of clinically required departmental forms
  • Liaising with community based clinical teams
  • Receive cash/cheque donations to Trust; provide receipt/letter of confirmation
  • Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly
  • Print off EIS reports for discharge
  • Taking minutes of meetings and circ
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