Complaints Advisor- Hyrbrid Working - Bradford, United Kingdom - Huntress

Huntress
Huntress
Verified Company
Bradford, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

COMPLAINTS ADVISOR
*FCA REGULATED*Bradford, up to 23,400

HYBRID WORKING (2 DAYS IN THE OFFICE)


We have an exciting opportunity to join a small and personable team working with a household name in the retail industry.

This role will require you to take responsibility if any escalated complaints in relation to financial products. It will be an opportunity to put your analytical and investigation skills to the test, taking appropriate action and adhering to FCA regulations and policies at all times

On a day-to-day basis you will:

  • Effectively manage complaints regarding regulated products
  • Ensure that complaints are dealt with in the most appropriate way, are properly investigated and dealt with effectively to reach an appropriate outcome
  • Managing your own case load and recording complaints accurately
  • Working efficiently to deadlines
  • Good understanding and knowledge of FCA regulatory requirements. (Including DISP and FOS)
  • Experience in dealing with customer complaints
  • Excellent Customer Service, verbal, written and interpersonal skills
  • Good understanding of the principles of TCF
  • Understand the impact of debt and vulnerability


Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

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