Radiology Appointments Supervisor - Prescot, United Kingdom - St Helens and Knowsley Teaching Hospitals NHS Trust

St Helens and Knowsley Teaching Hospitals NHS Trust

Verified Company

Prescot, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you want to be part of and lead our very friendly, hard-working and forward thinking Appointments Team? If yes - a vacancy has arisen in this area of the Radiology Department.

The department provides a 7 day imaging service, and therefore the post will include evening, weekend and bank holiday duties.

Interview date: 13th July 2023

Excellent communication skills are vital as you will need to liaise with all grades of staff both within and external to the department and Trust.

You will need to be able to organise and motivate the team ensuring rotas reflect appropriate staffing levels.

The post holder will be responsible to ensure that National and Local targets are maintained with their area and need to be forward thinking to assist in improving the service for the benefit of the patient.

Applicants should be hard working, enthusiastic and well-motivated with excellent organisational and communication skills. At least 3 years' experience within an administration and clerical role with some supervisory experience.

St Helens and Knowsley Teaching Hospitals NHS Trust is the only acute Trust in Cheshire and Merseyside, and one of the few in the entire country, to achieve the title of OUTSTANDING, rated by the Care Quality Commission.

We provide a full range of acute adult services to our local population of circa 360,000 and provide tertiary services across a much wider area in the North West, North Wales and Isle of Man.

We are a Major Trauma Unit and the Mersey Regional Burns Unit.

Our '5 Star Patient Care' strategy is at the heart of all that we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.

Our latest achievements include:

Acute Trust of the Year
HSJ Awards November 201
Trust rates Outstanding by the CQC
Inspection August 201
Top 100 places to work in the NHS (NHS Employers and Health Service Journal)
Best acute Trust in the North West for quality of care (NHS Staff Survey 2021)
Best place to work in the North West (NHS Staff Survey 2021)

In the NHS Staff Survey 2021 the Trust scored the highest marks in the North West for the following areas;

Standard of care
Best place to work
Care of patients being the Trust's priority
Staff engagement
Staff morale
Compassionate and inclusive
Providing a safe environment for staff

KEY DUTIES

Make appointments following appropriate imaging services pathways.
Responsible for non routine bookings.
Liaise with Consultant Radiologists regarding availability for lists dependent on annual leave.
Provide basic clinical information to patients following departmental protocols.
Register patients on relevant Trust Information System or update details if patient already registered
Enter referrals promptly onto computerised Radiology Information System using waiting list coding.
Ensure rapid justification of referrals by relevant radiographic staff to meet diagnostic targets including urgent/two week cancers targets.
Send out partial/full booking letters as appropriate.
Answer all appointment queries in accordance with departmental guidelines in a professional and courteous manner.
When the patient is in contact with the appointment office:
Ask the appropriate clinical questions to assess appropriate preparation and time slot
Discuss with the patient a mutually convenient date and time
Book the appointment on the Radiology Information System
Send an appointment letter, appropriate literature and preparation to the patient.
Arrange appointments for inpatient referrals:
Book appointment on the Radiology Information System
Liaise with the ward to arrange patient preparation and mode of transport
Access ADT to locate patient
Book porter on the Radiology Information System
General Telephone enquiries relating to patient requests to rearrange or cancel appointments.
File referrals in date order once booking is complete.
Filing, photocopying and housekeeping of all paper and electronic documentation.
Give general advice to Patients/staff in relation to appointments or redirect to appropriate department/clinical staff.
Ensure that all diagnostic targets are met.
Deal with patients complaints over the phone on a first line basis or refer to the relevant department/member of staff. (N.B. may occasionally experience distressing situations).
Code all stages of booking to enable statistical information to be produced so that the service may be monitored/improved.
Awareness of Records Management, Information Governance, Caldicott, confidentiality and data protection.
Adhere to all aspects of Patient Access Policy.
Liaise with consultants, wards, secretaries and other departments.
The post holder will be responsible for undertaking clerical duties to support the process of the Trust's patient activity and to meet the relevant departmental targets.
The post holder will be expected to cover the dut