Customer Service Coordinator - Chesterfield, United Kingdom - Evac Group

Evac Group
Evac Group
Verified Company
Chesterfield, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Cathelco is part of Evac group, and we are the world's leading provider of integrated water and waste management systems, as well as corrosion-protection systems, for the marine, offshore, and building industries.

Our cutting-edge solutions and services have been helping leading global players in these industries to significantly reduce their environmental footprint for more than 40 years.

With offices in 13 countries across four continents and representatives in more than 70 countries, we pride ourselves on being close to our customers wherever in the world they are located.

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Please Note - This role is Contract and due to end on 31st January 2025


Purpose of the role

  • Be the dedicated point of contact for customers and provide an excellent customer experience.
  • Following the customer order process from order entry to invoicing. Collaborating efficiently with all relevant internal and external parties.

Key responsibilities

  • Ensuring a good customer experience and satisfaction from order confirmation to delivery and invoicing. Being the dedicated point of contact to the customer throughout the order processing cycle.
  • Ensuring that the first promise to customer is aligned with product availability and set realistic target dates.
  • Ensuring On-Time Delivery to meet customer requirements whilst keeping the Customer informed of any delays & progress of order
  • Operating as part of the spares team to support the full sales process.

Key requirements

  • An open 'can do' attitude, selfstarting, strong time management and organisational skills are an essential requirement to fit into this role.
  • Previous experience in providing excellent Customer Service is essential.
  • Excellent communication skills are required for dealing with international customers, overseas entities and various internal departments, such as Production, Sales, Purchasing, Credit Control & Technical)
  • High level of attention to detail and ability to manage workload effectively is essential.
  • Ability to work well with others in a team and build relationships with third parties is essential.
  • Intermediate use of Microsoft Office tools particularly Outlook, Excel, Word, and PowerPoint.

What we offer
We offer you an exciting position in a global business.

Together with the team around you, you will have the chance to help us achieve our vision of a future with no waste.

As a working environment, we offer an inclusive and safe culture where colleagues know and trust each other.


Interested joining us?
Great, we are looking forward to hear from you
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