Customer Care Advisor- Hybrid - Bristol, United Kingdom - Change Recruitment Services Ltd

Change Recruitment Services Ltd

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

PillTime is changing the way thousands of customers receive and can easily and safely administer their often vital daily medications in the comfort of their own home.

The innovative Bristol based online pharmacy are at the forefront of the recent automation of medicine prescription provision and delivery.

We are working hand in hand with the senior team at PIllTime to recruit two full time customer care advisors as they focus on delivering a first class customer experience to all existing and new customers.

At the heart of this drive towards excellence is the customer care team who are passionately leading the way.

This is a great opportunity to join a team of experienced advisors where there is an ongoing focus on coaching and training from the first day you join the team.

We are delighted to be able to share the vision from Karen, Customer Service Manager.
- "PillTime is on a mission to change the lives of people taking multiple medications, and the customer care team plays an integral part in this. The customer care team needs to support our patients empathetically and straightforwardly to meet their needs. The focus for the team is to get it right the first time whilst putting the customer at the heart of everything we do to support them to lead healthier, happier lives"_

Key to success in the role will be ensuring the customer journey is handled in a prompt, informative, effective and supportive manner.

All team members are focused on the accuracy of customer data management through the CRM system and timely and efficient query and problem resolution.

On a daily basis you will work closely with the inbound call handling team.

Each customer care advisor efficiently handles a variety of administration and customer focused tasks throughout the day and will coordinate with other departments across the business.

If you might like to join the team at PillTime then you may work or have worked in a customer facing role either office based or alternatively in retail/hospitality.

You may have some administration that forms part of your responsibilities but if you are comfortable using a variety of IT then the systems and processes can be learnt.

Most important though will be a positive attitude, a desire to learn something new and join a business that is centred around delivering a great customer experience.

If you join the team you will be joining a business at an exciting stage of its growth with a hugely positive company culture, ongoing coaching and training and individual personal development plans plus the opportunity to work from home up to 3 days per week.

As well as the reward of being part of something visionary and of real value to individuals across the UK there is of course a competitive salary and benefits package available alongside a full job description for review.

Job Types:
Full-time, Permanent

Salary:
£21,525.00 per year

Benefits: