Av/vc 1st - Reading, United Kingdom - Concept Human Solutions
Description
UNDERSTANDING, SERVICE, TRUST3 Words that Guarantee Results in Recruitment
AV/VC 1st/2nd Line Service Support Engineer
Reading salary £27,500
"Self
- starter
- Enthusiastic
- Team Player with AV/VC Experience"
Duties:
Will have AV/VC Experience
*To provide 1st and 2nd level troubleshooting support to maintenance and conferencing customers
*Provide customers with regular updates on the progress of the service requests
*Track route and redirect problems properly escalate unrsolved queries to the next level of support
*Update service records and customer data and produce activity reports as requested
*Allocating engineer resourc utilise excellent customer service
- Will have excellent time management and the ability to prioritise effectively and efficiently
*A team player with an enthusiastic attitude and strong organisational skills
*Experience supporting/knowledge of working with pcs and servers desired and a basic understanding of Audio Visual products and connections also desired and an understanding of networking concepts WIFI TC VPN Firewalls & routers
Benefits:
- An Excellent salary package with a comprehensive benefits package on Holiday Pension etc
- 25 days holiday per annum plus 3 plus 8 bank holidays
- Company Pension Scheme
*Monday - Friday 9am -5.30pm
- A company who will value you and your opinion
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