Banking Associate - Gosforth, United Kingdom - Virgin Money

Virgin Money

Verified Company

Gosforth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Business Unit:
Personal - Customer Fulfilment & Servicing**Salary Range
: £20,000 - £21,600 per annum DOE

Location
:
Gosforth/Hybrid (Some of your week will be spent in our Gosforth Hub)

Contract Type**:
Permanent

Give your career some extra oomph

We've made huge progress on our transformation into a digital bank - from launching new digital propositions for customers to giving our colleagues more flexibility and Virgin oomph.

Together, we're creating something unique in UK banking.

And we're acceleratingour digital drive to position ourselves as the number one digital bank, so it's a massively exciting time to be joining us.

Here's what it means for YOU:

38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)?
Up to five extra paid wellbeing days per year?
A 35hour working week
20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
Market leading Pension & Private Medical Insurance
Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness
Ability to work anywhere in the UK? (where the role allows)

And you get these Red Hot Rewards from day one

Within Customer Fulfilment & Servicing, our Customers are everything to us and we take the service we deliver very seriously (but also make sure we have fun delivering it.) We're looking for people with bags of energy and have a real desire to deliver magicmoments for our customers.

Our customers love the personalised and special service they receive from us, and when they call into our team you'll be responsible for making sure that customer experience exceeds all expectations each and every time In return,we'll train, encourage and reward you, helping you every step of the way to make memorable customer experiences

We'll ask you to

Look for the little things that make a big difference by providing outstanding customer experiences.
Be insatiably curious and identify opportunities to improve systems, productivity and processes.
Have a strong ability to deliver accurate work attention to detail is crucial in this role.
Provide excellent customer support for our customers you'll be a Virgin Money ambassador. We love going the extra mile for our customers to delightfully surprise them and enjoy the pride that it brings to make people happier about money

To be brilliant you must have

A huge amount of passion for customer service.
Excellent communication and listening skills; ability to listen, understand and respond professionally
The energy to deliver great service
Proven interpersonal skills and the ability to work positively with internal and external stakeholders.
Ability to adapt, and learn quickly

It's a bonus if you have relevant experience or knowledge of the services we have across Personal Operations - but it's not essential

Inclusion at Virgin Money
**Now the legal bit
**Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but we will need to you to confirm you have the Right to Work in the UK.

If we offer you a job and you accept, there are some checks we need to complete before you can start with us.

This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.