Housing Officer - Reading, United Kingdom - Reading Borough Council

Reading Borough Council
Reading Borough Council
Verified Company
Reading, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Job description


The award-winning Housing and Communities Team are passionate about the people who live in our town; our vision is for everyone to have the opportunity to live in a good quality sustainable home within in a safe and thriving neighbourhood.


We are looking for a Housing Officer to join our busy Housing & Estates Team to manage our Housing tenancies, homes, communities, and estates.

You will work in a fast-paced environment and therefore must be able to multi-task and take a hands-on approach to ensure that all aspects of tenancy management are dealt with whilst delivering a customer focussed service to our customers.


You must demonstrate your strength as a team player, be someone who is organised and flexible and has a can-do attitude and thrive in an environment where no two days are the same.


We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success.

Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.


About the role


You will support the delivery of a first-class, customer-oriented, Housing Management service to our residents making sure operational and functional performance is high, ensuring that customers have the opportunity to influence and shape policies.


It is key that you provide a customer focussed service with a strong focus on supporting tenants to maintain their Tenancies and prevent homelessness, whilst work in close co-operation with a range of other internal teams, external agencies, and stakeholders.

As Housing Officer you will achieve individual performance objectives, targets, and service standards within the Borough.

Contribute to the achievement of the team and service plan targets and objectives and adhering to all internal policies and procedures as well as Legal contracts and Statutory Legislation.


You'll be part of a team that relies on each individual to play their part to the best of their ability.

As well as the colleagues that you work closely with every day, you'll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.


Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success.

Our values and behaviours guide how we will achieve this:


Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do


Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential


Be Ambitious - be demanding of our own performance - striving to be even better - and be prepared to engage with and challenge leaders in a constructive and positive way


Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed


About you

The following experience is required for this role:

  • Educated to GCSE standard (A-C) or equivalent qualifications
  • Demonstrable knowledge of the issues and legislation surrounding Social Housing
  • Providing a frontline, customer focussed service
  • Working successfully with community groups
  • Dealing effectively with potentially difficult situations & managing customer conflict
  • Proven experience hitting targets within a target driven role
  • Managing multiple cases/projects at the same time
  • Supporting vulnerable people.
  • Proactive community participation/engagement work

Our offer
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across.

Innovation and ambition is strongly encouraged, and you'll get a great feel for that working in our friendly and collaborative environment.

A competitive salary alongside a range of benefits including:

  • Generous holiday entitlement
  • 24 days holiday each year plus bank holidays
  • rising to 32 days after 10 years' service, with the option to buy additional leave
  • A wide range of flexible working opportunities
  • Modern working environment at the Civic Offices in the heart of Reading
  • Local Government Pension Scheme (LGPS)
  • Life Assurance three times your annual salary (for members of the LGPS)
  • Onsite day nursery (Kennet Day nursery) rated outstanding by Ofsted, and a salary sacrifice scheme to help lower the cost of your nursery fees
  • Season Ticket Loan to help with the cost of your rail/ bus journey, to & from work
  • Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax
Closing Date:1st March 2023


Interview Date:
To be confirmed
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