Hotel Customer Support Specialist - Birmingham, United Kingdom - C&M Executive Recruitment

C&M Executive Recruitment
C&M Executive Recruitment
Verified Company
Birmingham, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Hotel Customer Support Specialist

duties

  • Investigating and resolving tickets from customers and third parties
  • Offer appropriate solutions for customers and an understanding of technical terms
  • Ongoing relationship management with both customers and internal teams
  • To log appropriate enhancements or jobs for the development team
  • Document any faults, features or sitespecific items/issues as and when required in line with the company processes.

Hotel Customer Support Specialist

duties
***
skills required

  • Selfmotivated with the ability and drive to learn and work unsupervised
  • Highorganised in managing a busy workload
  • Ability to work as part of a team and alone
  • Attention to detail
  • Excellent customer service
  • Knowledge and experience of hospitality technology and processes such as a PMS, payment processes and distribution preferred
  • Previous experience of working within a hotel or holiday park preferred
More jobs from C&M Executive Recruitment
See all jobs of C&M Executive Recruitment