Application Support - Manchester, United Kingdom - Matched Group
Description
Application Support
Basic:
£25,000 - £32,000 + benefits
Role:
Provide software support to clients and ensure issues are resolved effectively
Location:
Hybrid - 4 days per week in the office (Manchester City Centre)
WHY? Private equity backed + fast growth + career progression
- Do you have 2+ years experience as a Software Support Engineer, Application Support Engineer, IT Support Engineer or similar?
- Are you a strong communicator who enjoys working within a collaborative team?
- Do you want to work for a fast growing company with a brilliant team culture?
Our client is a fast growing, private equity backed SaaS company who provide a unique platform used by a number of industries to win, deliver, and manage projects profitably.
Culturally this business is passionate and enthusiastic and you will get the opportunity to work alongside 4 of the original software creators.
This company has grown tremendously over the last 12 months with PE investment and organic success and haveplans to double in size again over the next 2 yearsKey Responsibilities:
Application Support
**- Provide clear and concise information to resolve issues logged via the ticketing system or via telephone
- Ensure issues that require escalation are done so in a timely manner to ensure that the client base receive the best possible user experience
- Work to a defined set of SLAs
- Clearly communicate to the client
- Share ideas and be receptive to others
Experience Required:
Application Support
**- Excellent telephone manner
- Excellent interpersonal skills
- Problem solving abilities
- The ability to work to predefined SLAs
- The ability to log clear and concise information into the Zendesk (Ticket System)
- Ability to manage workload independently
- Application Support Analyst / Application Support Engineer / Software Support Analyst / Software Support Engineer / 1st Line Support / IT Support / Help Desk / Service Desk / Product Support Analyst
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