Trainee Debt Adviser - Caerphilly, United Kingdom - Citizens Advice Caerphilly Blaenau Gwent

Citizens Advice Caerphilly Blaenau Gwent

Verified Company

Caerphilly, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have a number of exciting opportunities to join our specialist Debt Services team in our Caerphilly contact centre.

We are looking for
Trainee Debt Advisers

To be considered as a Trainee Debt Adviser, you will need to have excellent listening skills and be able to sensitively get to the root cause of a person's problem, we will help you to develop the skills and knowledge needed to become an accredited adviser.

The role will include:

Interviewing clients using sensitive listening and questioning skills;
Acting for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning;
Helping clients in the creation of realistic and sustainable budgets ;
Ensuring that all work conforms to the Money Advice Service and Citizens Advice standards and procedures;
Maintain appropriate case records, including but not limited to: ensuring all work meets auditing and quality standards, the requirements of the funder and CACBG's requirements;
Keeping accurate case records;

Full time opportunities available.

These roles will be fully office based during probation.

Job Types:
Full-time, Permanent

Salary:
£25,000.00-£27,988.00 per year

Benefits: