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Service Desk Engineer - Cambridge, United Kingdom - Deerfoot IT Resources Ltd

Deerfoot IT Resources Ltd

Verified Company

Cambridge, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Service Desk Analyst - up to £27k

Retail

Cambridge (3 days in office and 2 days remote per week)
Skills / Environment

Windows Desktop support any experience supporting MS Applications would be a bonus
Experience of support of printers, laptops and desktops
Strong customer service skills
Able to communicate effectively at all levels
Preferred skills but not required:
MSCE Desktop Infrastructure or equivalent qualifications

Role Overview

Maintain incident records using Helpdesk system
Assign tickets and escalate to relevant Support team
Assist in the racking and installation of server equipment in server racks
Assist with the patching of data network connections for servers
Assist with the setup an issue of IT equipment to employees and the recovery of equipment form employees leaving the company.
Provide customers with regular feedback on status

Salary:
up to £27k

Deerfoot is acting as an Employment Agency in relation to this vacancy.

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